The Sales tab won't open — what to do
If the "Sales" tab doesn't work or won't open, the issue is most often accumulated program cache — it needs to be cleared, after which operation…
Sections
Questions & answers
Basic deduction not applied for an employee: what to do
If an employee's basic deduction is no longer applied, a new deduction application must be entered and the old one correctly terminated.
How to configure the ЭЦП to avoid loading the key with every ЭСФ issuance
To prevent the system from requesting the EDS key every time when issuing an electronic invoice (ЭСФ), you need to link the key to the user once in the settings — then…
Error while sending VAT notification
This error most often occurs due to a discrepancy in the ESF amount: if the document amount in the 1C database differs from the amount already recorded on the server (IS…
The EAVR window disappeared and an error occurs when working with ESF
This problem is usually related to the use of the fresh version of 1C. In this case, you need to clear the cache and contact fresh support — this solves the problem.
What to do if the 1C database freezes and crashes
If the 1C database regularly freezes and crashes, the first thing to do is clear the program's cache. This is the most common cause of such failures, and it is quite…
Error: EDS key already in use when sending ESF
This error occurs when a session using the EDS key is stuck somewhere in the database, or the same key is already being used on the website (for example, on the ИС ЭСФ portal…
How to issue an ESF for a non-resident retroactively (for Q1)
To generate an ESF for a non-resident for a past period, you first need to create an invoice for VAT for a non-resident in 1C, and then based on it…
How to remove extra kopecks when calculating salary
Extra kopecks in salary appear due to the absence of a rounding setting for calculation results. This is solved by creating a document «Rounding Procedure…
OpenID authentication error when logging into 1C (IP, thin client)
This error appears if the username or password was entered incorrectly when logging into the database.
Why not all documents are visible in the implementation list
Most likely, the issue is the date filter enabled in the document list. If such a filter is set, the program shows only those sales that…
ESF fails to upload to the database — what to check
If electronic invoices are not being uploaded to the database, the cause is usually in the exchange parameter settings — they need to be checked and, if necessary…
Sending EAVR from 1C
You can send an electronic work completion certificate (ЭАВР) directly from 1С in a few clicks, without switching between systems.
Voided ESF wrote off inventory balances twice
This behavior is usually related to the fact that the implementation document or the ESF itself were processed incorrectly relative to each other — the goods write-off did not…
Payment via terminal does not load in 1C
Direct answer: the reason is most often an incorrect "Payment Type" setting in the program — this is what should be checked first if terminal payments are not…
Recording provisions: where to start
Formation of reserves in accounting is not an arbitrary decision of the accountant, but a procedure that must rely on two sources simultaneously: methodology…
Salary tax (IIT) not withheld from employee's income: what to check
If PIT is not calculated for an employee, the reason is usually in the settings of their personal data in the program. Tax calculation is handled by the system based on…
How to add a 1C database to the launch list
To set up login to 1C, you need to add the required information base to the program's startup list.
The sources of receipt are not generated in 1C
If sources of receipt are not generated in 1C (for example, when writing off goods, the program cannot determine where they came from), the problem is most often…
Error "Organization code not specified in the banking system": how to fill in the code
This error means that in the organizations reference book, your organization's code for the specific bank is not filled in, and it simply needs to be added.
Why the IIT (Individual Income Tax) and the amount payable change when calculating salary
Incorrect IPN calculation caused by a wrongly set tax deduction application date for an employee: it was not set from the hire date.…
Application of the basic IIT deduction when income is increased by vacation compensation
When checking in 1C, the program calculated IPN correctly: the basic deduction was applied not only for the current month, but also taking into account the carryover of the unused…
Dismissed employees appear in the payroll sheet — how to remove them
This behavior is related to the payroll sheet selection settings, and it is easy to fix: you need to adjust the dismissal date condition in the filter.
Error: Timeout exceeded when connecting to 1cfresh.kz
This error means that the connection between the server and the client was interrupted. The problem is not on the user's side, but is related to the availability or…
Selling currency at a bank: why you cannot choose the currency agreement
When selling currency in 1C, the settlement account must be in tenge — a foreign currency account (e.g., a ruble account) will not work here and cannot be selected.…
How to verify correct completion of lines for IP in Form 200
If in doubt whether the program correctly fills in the items of Form 200 for an individual entrepreneur, first use the built-in…
Auto-entry of EDS password when sending ESF: why it cannot be remembered for the session
Direct answer: this feature is currently not available. Previously, there was auto-authorization via a digital signature (EDS) key, which allowed not re-entering the password when…
Error: turnover amount exceeds document amount when sending notification of VAT offset
The cause of this error is a discrepancy in amounts between the receipt document, the invoice (SF), and the electronic invoice (ESF). When creating the SF and ESF…
Calculation of vacation compensation days from May 1 to 12: why 9 calendar and 5 working days
The program calculates everything correctly — the discrepancy between calendar and working days is explained by the fact that public holidays during the vacation period are not…
Why the ESF notification is not being filled out
If the notification is not being filled in, the issue is most likely that it does not include invoices where the goods are recorded at the "Without VAT" rate. Such ESF are...…
💼 Need help with 1C or accounting? Слава КВЦ — many years of 1C practice in Kazakhstan. Explore the annotated Tax Code of RK 2026 or ask in the BuhGPT chat — answers in seconds.