Verified on release 3.0.74.2 "Accounting for Kazakhstan" (edition 3.0).
You send an electronic act or invoice to a counterparty directly from 1C, and it doesn't arrive. The exchange log shows "Subscriber not found" or "Recipient identifier not specified." You call the counterparty, and they say: "I didn't receive anything." The cause is almost always the same — the counterparty's EDM subscriber is not linked in the counterparty card, or the wrong one is linked. Let's look into the reference book responsible for this.
1. Purpose
The "EDM Subscribers" reference book stores the identifiers of participants in electronic document management (EDM) — yours and your counterparties'. By this identifier 1C understands to whom and through which operator to send electronic documents: acts, waybills, UTD-analogs, exchange invitations. This is the counterparty's "postal address" inside the EDM system.
Don't confuse it with the exchange of ESF (IS ESF) and SNT — those go through the separate IS ESF cabinet and the Virtual Warehouse. "EDM Subscribers" is responsible for the direct exchange of formalized and free-form documents between organizations (acts, contracts, primary documents).
2. Where to find
There is usually no direct "Subscriber reference book" item in the main menu — the reference book is a service one and opens from the exchange settings:
- Administration → Exchange of electronic documents → EDM settings — subscribers are pulled up there when connecting to an operator.
- In the counterparty card: Reference books → Counterparties → open counterparty → EDM → Subscriber identifiers.
- The list of subscribers can be opened directly via a navigation link.
Open directly in 1C: "Tools" (or the "More" menu) → "Go to navigation link" → paste:
e1cib/list/Справочник.АбонентыЭДОК
2a. How to find out your release
"Help" → "About the program" (or the ℹ️ icon in the upper right corner). In the window that opens you will see two lines: the platform version (for example, 8.3.24) and the configuration release — "Accounting for Kazakhstan, edition 3.0 (3.0.74.2)". The instructions below apply specifically to release 3.0.74.2; in adjacent versions the location of items may differ slightly.
3. How to fill in
Usually the record is created automatically — when you connect the exchange to an EDM operator or accept an invitation from a counterparty. But it's useful to understand the card in order to fix the exchange manually.
| Field | Why it's needed and what happens on error |
|---|---|
| Identifier (MANDATORY) | The subscriber's unique code with the EDM operator. The document is addressed by it. Make a mistake in one character — and the document goes "nowhere" or to another subscriber. Do not edit it manually if you received it from the operator. |
| Name (MANDATORY) | How the subscriber is displayed in lists. Write it recognizably: "LLP Romashka, BIN 123…". If you leave a tech code — later you won't find the right one in a list of 200 records. |
| EDM operator | Through which operator the exchange goes. If the operator is specified incorrectly, the invitation and documents won't be delivered — you and the counterparty may be with different operators. |
| Organization / Counterparty | Whose subscriber it is — yours or the counterparty's. The link to the counterparty is what most often causes "recipient not found": the subscriber exists but is not linked to the right counterparty card. |
| Owner's BIN/IIN | The taxpayer identifier to which the subscriber is linked. It must match the counterparty's BIN in their card. If the BIN differs — the operator will reject the document. |
| Exchange status / Invitation | Shows whether the exchange invitation has been accepted. While the status is "Awaiting consent" — sending is useless, documents will pile up in the queue. |
| Primary (checkbox) | If a counterparty has several subscribers, it marks the one to which documents go by default. If you don't mark it — 1C will ask each time where to send. |
Order of actions when the exchange is not set up:
- Open the counterparty card → EDM → Set up.
- Send the counterparty an invitation (by their identifier or BIN).
- Wait for the "Joined" status — at that moment the record in "EDM Subscribers" receives the correct identifier and link.
- Check the "Primary" checkbox.
4. Worked example
You are LLP "Astana Trade" (VAT payer, VAT rate 16%). You are selling goods to LLP "Romashka" and want to send an electronic act/waybill via EDM.
Data:
- Goods shipped for the amount of 1,000,000 ₸ excluding VAT.
- VAT 16% = 160,000 ₸.
- Total payable: 1,160,000 ₸.
- Cost of goods — 700,000 ₸.
Step 1. You check the subscriber. In "EDM Subscribers" you find the record of counterparty "LLP Romashka", the BIN matches, the status is "Joined", the "Primary" checkbox is set. The identifier was pulled up from the operator.
Step 2. You create the sale with the "Sale of goods and services" document. Entries upon posting:
| Dr | Cr | Amount, ₸ | Description |
|---|---|---|---|
| 1210 | 6010 | 1,160,000 | Customer receivable, revenue from sale |
| 6010 | 3130 | 160,000 | VAT payable accrued (16%) |
| 7010 | 1330 | 700,000 | Cost of goods written off |
Step 3. You send the ED. In the sale document → EDM → Send. 1C takes the identifier from "EDM Subscribers", forms the electronic document and transmits it to the operator. The status in the EDM panel changes to "Sent" → "Delivered" → "Signed by counterparty".
If the subscriber were not linked, at step 3 you would get "Recipient identifier not found", while the entries would still remain (they do not depend on EDM).
5. Types of operations (what the reference book provides)
The reference book itself does not post operations — it services the exchange. Through a linked subscriber, the following are available:
- Sending formalized documents (acts, waybills, invoices).
- Receiving incoming EDs from the counterparty.
- Invitation / consent to exchange (roaming between operators).
- Cancellation and request for re-signing of a sent document.
6. What is generated
- Entries — they are generated not by the reference book but by the primary document (sale, receipt). See the example in section 4.
- Electronic documents — an ED file with your digital signature, linked to the subscriber's identifier.
- ESF/SNT — they go through a separate channel (IS ESF, Virtual Warehouse), but in the document interface the buttons are adjacent; the subscriber's identifier is not used for them.
- Movements in EDM registers — information registers with the history of statuses, identifiers and "document ↔ subscriber" links.
7. Printable forms
The reference book record itself has no printable forms. Objects related to the exchange are printed:
- The counterparty's EDM setup card.
- The printable form of the electronic document (visualization of an act/waybill received via EDM) — from the EDM panel with the "Print" button.
- The exchange protocol / document status card.
8. Common mistakes
"Recipient identifier not found (subscriber not determined)" The subscriber is not linked to the counterparty or is not marked as "Primary". Open the counterparty card → EDM → Identifiers, check the link and the checkbox.
"Exchange with the subscriber is not set up. An invitation is required" The status is "Awaiting consent". Send an invitation and wait for the counterparty to join. Until there is consent — documents pile up in the queue.
"The subscriber's BIN/IIN does not match the counterparty" The BIN in the subscriber record differs from the BIN in the counterparty card. Bring them to a single value — as a rule, the BIN in the counterparty card is corrected.
"The subscriber is served by another EDM operator (no roaming)" You and the counterparty are with different operators. Check the "EDM operator" field and the presence of roaming between operators; if there is none — the exchange is impossible until the operators set up roaming.
"Document rejected: invalid signature / certificate" The problem is not with the subscriber but with your digital signature certificate (expired/wrong one). Update the certificate in the exchange settings and resend.
9. FAQ
How does "EDM Subscribers" differ from the ESF exchange? ESF go through IS ESF (the state cabinet), while "EDM Subscribers" is the direct exchange of primary documents between organizations via an EDM operator. These are two different channels.
Do I need to fill in the reference book manually? No. In the standard scenario, records are created automatically when the exchange is connected and invitations are accepted. You go in manually only for diagnostics.
Why does one counterparty have several subscribers? A counterparty may have several divisions/operators. Mark the "Primary" checkbox on the one to which documents go by default.
I sent a document — the "In queue" status doesn't change. What to do? Most likely the invitation has not been accepted (status "Awaiting consent") or there is no connection with the operator. Check the subscriber's status and the exchange settings.
Does the reference book affect entries and VAT? No. The entries (1210/6010, 6010/3130 for VAT 16%, 7010/1330) are generated by the primary document. The EDM exchange is only delivery, it does not affect accounting.
What is roaming and why is it here? If you and the counterparty are connected to different EDM operators, the exchange goes through roaming. The operator must be correctly specified in the subscriber record, otherwise the document won't arrive.
Can an unnecessary subscriber be deleted? Mark for deletion, but only if it is not linked to anything. Deleting a linked subscriber will break the exchange history for already sent documents.
How to understand that the counterparty is definitely ready for exchange? The subscriber's status is "Joined" and the "Primary" checkbox is set. Then the "Send" button in the document will work without errors.
Is it mandatory to set up EDM if I already submit ESF? No, these are independent things. ESF is an obligation to the state authority, direct EDM with a counterparty is by agreement of the parties.
10. Related documents
- On the basis of what a subscriber appears: connection to an EDM operator, invitation/consent to exchange, the Counterparty card.
- Where it is used: the documents Sale of goods and services, Receipt of goods and services, Certificate of completed works, free-form EDs — when clicking "EDM → Send/Receive".
- Adjacent subsystems: IS ESF (invoices), SNT and the Virtual Warehouse — separate channels, the subscriber's identifier is not required for them.
How to find out your release
"Help" → "About the program" — there the 1C:Enterprise platform version and the configuration release are indicated. If yours is not 3.0.74.2, individual menu items may be located differently, but the logic of the "EDM Subscribers" reference book remains.
The guide is prepared for "Accounting for Kazakhstan", edition 3.0, release 3.0.74.2. Numerical norms are given as of 2026: VAT 16%, MCI 4,325 ₸, minimum wage 85,000 ₸.