The reason is that the required reference books are not filled in the database — because of this, the system cannot pull data from the ESF into the receipt document. The problem is not in the ESF itself, but in the absence of source data for its correct processing.
What was checked
When the request was made, a check of the ESF settings and information database data was carried out. It turned out that the following were not filled in:
- VAT rates;
- units of measurement;
- supplier agreements.
It was precisely because of the absence of this reference data that receipt documents were generated empty when loaded from the ESF — the system simply had nothing to draw values from to fill in the fields.
What needs to be done
For the ESF to be reflected correctly, the database needs to be put in order:
- fill in the VAT rates in the database;
- check and add units of measurement if necessary;
- create and fill in supplier agreements.
Once these reference books are filled in, the system will be able to correctly pull data from the ESF when creating a goods receipt, and the documents will stop being generated empty.
Additionally, a login to the ITS website was performed using the user's login and password — this made it possible to check the instructions and current system settings. After the explanations, the client confirmed that they received the information and understand what actions need to be taken next.
Frequently Asked Questions
Why do these particular reference books affect the loading of the ESF?
VAT rates, units of measurement, and agreements are basic data that the system uses to match information from the electronic invoice with the receipt document. Without them, the program cannot correctly recognize and fill in the lines of the tabular section.
Do I need to reload already created empty ESFs after fixing the reference books?
Yes, after filling in the missing data, documents that were generated incorrectly need to be regenerated — then they will be pulled in with complete data.