This error occurs when the database is actually stored on another computer, and the path to it has changed — the program continues to look for the database at the old address and cannot find it.
Why this happens
An information base in 1C connects via a specific path (local or network). If the database file was moved, the folder was renamed, the network address of the computer where it is stored was changed, or the computer with the database itself became unavailable — 1C cannot find the database at the specified path and returns an error.
What to do
You need to check the current path to the database on the computer where it is actually located, and update it in the list of information bases in 1C. To do this, select the required database in the 1C startup window, specify the correct path (the current file location or network resource) through the parameter editing option, after which the database should open without errors.
If the database is stored on another PC on the local network, you should also make sure that:
- this computer is turned on and accessible over the network;
- there are no network connection issues;
- the path is specified exactly as it currently appears (not as it was previously written).
Frequently Asked Questions
What should I do if I don't remember where the database was moved?
You need to find the current location of the database file (folder or network path) on the computer where it is physically stored, and re-enter this path in the database connection settings in 1C.
Can I simply remove the database from the list and add it again?
Yes, if the path is not known exactly, it is easier to remove the incorrect entry from the list of databases and add the database again, specifying the current path to its location.
Could the error be related to access rights?
Yes, if the database is located on another PC on the network, it is important that the user has read and write permissions for the folder containing the database, otherwise access may be blocked even with the correct path.