To log in to the E-Invoicing IS, open the official web resource of the Electronic Invoices Information System and follow the authentication procedure displayed on the page. The accountant must use the details of the specific organization or individual entrepreneur on whose behalf they will be working and, after authentication, check the selected profile and the permissions available in it.
How to Prepare to Log in to the E-Invoicing IS
Before starting work, make sure that the electronic digital signature is valid and that the computer recognizes its keys. If the key is stored on a secure medium, connect it in advance. If the key is stored in the file system, check that the file is accessible to the computer user and has not been moved or renamed.
For authentication, use the software components and browser settings specified on the official E-Invoicing IS page. If a prompt to launch the local electronic signature component or allow a pop-up window appears during login, check the page address and the contents of the prompt before confirming.
Before logging in, it is useful to confirm:
- which taxpayer you need to work on behalf of;
- whether the employee has been granted the necessary permissions;
- whether the electronic signature has expired;
- whether the selected key belongs to its stated owner;
- whether the browser is blocking the signature component from launching.
Do not give the electronic signature key or its password to other employees. If several specialists work with the system, each of them should use the access granted to them and perform operations within their assigned permissions.
Authentication Procedure and Profile Verification
On the official login page, select an authentication option available in the interface. If the system asks you to specify the key storage location and select a certificate, check the owner information and the certificate's validity period, then follow the displayed steps. Do not enter the key password on third-party websites or in forms whose address does not belong to the official resource.
After successful authentication, check the taxpayer's name and identification details. This is especially important for accountants who support several companies. Do not begin creating, sending, or processing documents until you have made sure that the correct profile is open.
If the organization is already connected to the system but an individual employee cannot see the required functions, compare the operations available to them with their assigned roles and permissions. A valid electronic signature makes it possible to complete the authentication and signing procedures provided by the system; however, the range of available operations also depends on the user's profile settings.
If, upon first login, the interface prompts you to accept terms, confirm registration details, or perform actions to connect the user, carefully read the notification. Enter only the information requested by the official system and verify it against the taxpayer's registration details.
After logging in, the accountant should check:
- whether the correct organization has been selected;
- whether the required sections are available;
- whether incoming and outgoing documents are displayed;
- whether the user details are correct;
- whether the option to sign using the selected key is available in the interface.
Electronic invoices should be handled in accordance with the rules applicable to the relevant operation and tax period. The provisions on filing individual income tax and social tax returns (Article 694 of the Tax Code of the Republic of Kazakhstan), special tax regimes (Article 715 of the Tax Code of the Republic of Kazakhstan), the unified payment (Article 820 of the Tax Code of the Republic of Kazakhstan), and deductions for settlements with a non-resident related party (Article 264 of the Tax Code of the Republic of Kazakhstan) do not establish the authentication procedure for the E-Invoicing IS. Therefore, it is incorrect to use them as instructions for logging in, selecting a profile, or configuring user access.
If You Cannot Log in to the System
First, determine at which stage the error occurs: before selecting the key, while reading the certificate, after entering the password, or after authentication. Record the exact text of the message. This will help determine whether the issue is related to the browser, the electronic signature component, registration details, or user permissions.
If the system cannot detect the electronic signature, check the connection of the storage medium, the accessibility of the key file, and whether the signature software component is running. Then restart the browser. Use the browser specified in the technical recommendations of the official resource and, before attempting to log in again, make sure that the correct address is open.
If the password is not accepted, do not repeatedly enter different options at random. Check whether the correct key has been selected and whether the certificate is suitable for the operation being performed. The electronic signature password must not be disclosed to the support service, colleagues, or any other persons.
If the required organization is missing after login, check the information about the owner of the selected key and whether the user has access to the taxpayer's profile. If the organization's profile opens but certain operations are unavailable, compare the permissions assigned to the employee with the required action. Role and access settings should be changed through the designated functions in the organization's profile using an account that has access to those functions.
If a message states that the certificate is invalid, check its status and validity period through the official service of the certification authority. If the certificate has been revoked, has expired, or the key file is damaged, a valid electronic digital signature will be required for further authentication or signing.
If the page does not load or an operation ends with a general technical error, save the message text and the time when the failure occurred. Before contacting official technical support, you can restart the browser and the signature component and then repeat the action. Do not send the key file, password, screenshots containing confidential information, or organization documents through unofficial channels.
When finishing work, use the standard account logout button and close the browser, especially on a shared computer. Do not save the key password in the browser or leave the connected storage medium unattended. Periodically review the list of users who have access to the organization's profile and revoke access for employees who no longer need to work with electronic documents.
Frequently Asked Questions
Why does the E-Invoicing IS not detect the electronic signature key? — Check the connection of the storage medium, the path to the key file, and whether the electronic signature software component is running. Then restart the browser and log in again through the official resource.
Can an accountant log in to the E-Invoicing IS on behalf of several organizations? — After authentication, the accountant should work only with the profiles of organizations available in their account. Before performing any operations, check which taxpayer's profile is selected in the system.
Why are the required functions unavailable even though the login was successful? — Compare the required operation with the roles and permissions assigned to the user. Access settings can be viewed or changed in the organization's profile if the relevant functions are available to the user.
What should I do if the certificate is invalid? — Check its status and validity period through the official service of the certification authority. Use a valid electronic digital signature for authentication and signing.
Is it safe to save the key password in the browser? — Do not save this password, especially if several people use the computer. The key file, storage medium, and password should be kept in a manner that prevents unauthorized access.
Official Regulatory Information
Article 694 of the Tax Code of the Republic of Kazakhstan establishes the deadline for a tax agent's quarterly filing of individual income tax and social tax returns (Article 694 of the Tax Code of the Republic of Kazakhstan). Article 715 of the Tax Code of the Republic of Kazakhstan contains general provisions on special tax regimes (Article 715 of the Tax Code of the Republic of Kazakhstan), Article 820 of the Tax Code of the Republic of Kazakhstan contains provisions on the taxation of employee income and the composition of the unified payment (Article 820 of the Tax Code of the Republic of Kazakhstan), and Article 264 of the Tax Code of the Republic of Kazakhstan covers the specifics of certain deductions for settlements with a non-resident related party (Article 264 of the Tax Code of the Republic of Kazakhstan). These provisions regulate the relevant tax matters but do not describe authentication, profile selection, or the allocation of user permissions in the E-Invoicing IS.