Checked on release 3.0.74.2 "Accounting for Kazakhstan" (version 3.0).
The bank via DirectBank sent a receipt for an unaccepted payment order, and the email text contains only the error code. You open the exchange email, and next to it is an attachment: a PDF protocol explaining why the payment was rejected. This PDF is stored in the directory "ExchangeEmailWithBanksAttachedFiles". Here you will also find files that you have attached to the correspondence with the bank: a scanned power of attorney, a confirmation letter, a response to a request. Let's figure out how to use this instead of fearing the "unfamiliar directory".
First and foremost: this is a service directory-file storage, not an accounting document. It does not create journal entries, does not generate electronic invoices (ESF) or tax returns, and does not affect taxes. Its purpose is to reliably hold attachments linked to exchange emails with the bank, along with their electronic signatures and encryption indicators. Therefore, the following discussion will focus on files, signatures, and storage, not on accounting records.
1. Purpose
The directory stores attached files (attachments) to the objects of the "Exchange with the Bank" mechanism — correspondence emails that go through the DirectBank channel ("1C:DirectBank") between you and the bank. Each element of the directory is one file: its content, name, extension, size, author, date, electronic signatures, and encryption indicator.
2. Where to find
This directory is not directly displayed in the section menu — it is subordinate to the exchange mechanism and is opened "through the owner":
- Bank and cash → Bank statements → Exchange with the bank (DirectBank) → open the correspondence email → command Attached files (paperclip icon on the email form).
- From the card of any exchange email: the Attached files panel on the right or the command More Attached files.
To open the entire list directly in 1C, copy the navigation link and paste it into Service → Go to navigation link (or Ctrl+F11 → paste):
e1cib/list/Directory.ExchangeEmailWithBanksAttachedFiles
Tip: the list is useful for service control (to find "heavy" files, remove someone else's editing lock), but for everyday work, use files from the email card — this way, the context is visible.
2a. How to find out your release
Help → About the program (or the "i" icon in the upper right corner). In the opened window, you will see two lines: Platform version (for example, 8.3.24) and Configuration version — this is the release, for example 3.0.74.2. The instructions are written for release 3.0.74.2; in other releases, command names may differ by a word or two.
3. How to fill in
Typically, an element of the directory is not created "from scratch" manually — a file is attached to the email, and the card is filled in automatically. However, it is useful to know the fields to understand what can be corrected.
| Field | Purpose / what happens in case of an error |
|---|---|
| Name (mandatory) | The name of the file without the extension. You find the attachment in the list by it. If you leave a technical name like 00000123, you won't understand what this file is later. Rename it humanly: "Bank refusal protocol 05.09". |
| File owner (mandatory) | A link to the exchange email to which the file is attached. It is filled in automatically when attached. If the owner "drops", the file will become an "orphan" — it won't be visible from the email, only through the general list. |
| Extension (mandatory) | pdf, xml, p7s, png, etc. Determines how 1C will open the file. Incorrect extension → the file will not open with the associated program. |
| Size | Automatically filled. Important due to storage limits and attachment size restrictions (by default, large files may be rejected by the exchange). |
| Author | The user who added the file. Automatically filled — it shows who attached the document. |
| Creation date / Modification date | Service timestamps. Not manually editable. |
| File storage | Where the content is stored: in the information base or in a volume on the disk (if "Administration → File handling → Store files in volumes" is configured). Affects the size of the base. |
| Signed with EDS | Indicator that electronic signatures are attached to the file (see the "Electronic signatures" table inside the card). A signed file cannot be modified — otherwise, the signature will become invalid. |
| Encrypted | Indicator of content encryption. An encrypted file cannot be opened without decrypting with the required certificate. |
| Editing | Who has the file open for editing. While another user has it open — you cannot open the file for modification (see "Common errors"). |
The order of attaching a file to an email:
- Open the exchange email with the bank.
- Click Attached files → Add → From file on disk (or drag the file with the mouse into the attachments area).
- Check the Name and, if necessary, sign with EDS (command Sign) or encrypt (Encrypt).
- Save — the file will be saved in the directory and will become visible next to the email.
4. Analyzed example
Situation. On September 5, 2026, you sent a payment order to the bank via DirectBank for payment to a supplier for goods in the amount of 1,160,000 ₸ (including VAT at a rate of 16% = 160,000 ₸). The bank did not accept the payment and sent a receipt email with an attached PDF protocol "Insufficient funds in the account".
What happens with the files:
- The incoming exchange email automatically receives the attachment
protocol_reject.pdf. An element is created in the directory: Name = "protocol_reject", Extension = "pdf", Owner = email from 05.09, Author = "Exchange with the bank", Size ≈ 48 KB. - You open the PDF directly from the email (double click), read the reason.
- In response, you attach a guarantee letter
garantiya.pdf, sign it with the director's EDS. The card shows the indicator Signed with EDS, and in the "Electronic signatures" table — the certificate and date of signing.
Journal entries. None. The directory of attached files does not create accounting journal entries. The accounting records for the payment itself are made by the document "Payment Order"/"Withdrawal from the current account", not the attachment storage:
- upon successful withdrawal to the supplier: Debit 3310 "Short-term accounts payable to suppliers" — Credit 1030 "Cash on current bank accounts" — 1,160,000 ₸.
But these entries are made by the payment document. The refusal protocol file is merely evidence attached to the correspondence, and it does not move to the accounting registers. This is fundamental: do not look for VAT 16% or income/cost accounts here.
5. Types of operations
The directory does not have separate "types of operations" — it is not a document. Available actions on the element:
- Add a file (from disk, by template, scanning — if configured).
- Open for viewing / Open for editing (with locking).
- Save as — export a copy to disk.
- Sign with EDS / Check signature / Save with signature (.p7s).
- Encrypt / Decrypt.
- Mark for deletion.
6. What is created upon saving
- No journal entries. The directory does not create movements in accounting registers, electronic invoices (ESF), tax returns.
- Upon saving, the file content (in the database or in the volume), attributes (name, size, author, dates), and, if signed, — electronic signatures and encryption indicators are saved.
- The full-text search index is updated (by name and, for text formats, by content) — later the file can be found through the general search in 1C.
7. Print forms
The directory does not have its own print forms (like acts or invoices). "Print" means outputting the file content itself: command Open → print using the program associated with the extension (PDF reader, image viewer). For a signed file, Save with EDS is available — exporting the file and the signature file .p7s for sending to the counterparty.
8. Common errors
"File is being edited by user …" Someone (possibly you in another session) has opened the file for editing. Through the general list of the directory (navigation link above), open the element and uncheck the Editing field with the command More → Finish editing / Cancel editing.
"File size exceeds the allowable limit" (or the email does not send with the attachment). The limit on the size of the attached file/storage limit has been triggered. Compress the document (PDF/archive) or switch file storage to volumes: Administration → File handling → Store files in volumes on disk, add a volume.
"Failed to verify electronic signature" after editing. You modified an already signed file — the signature became invalid. Restore the original version or sign again with the current certificate.
"Certificate for decryption not found" when opening an encrypted file. This computer does not have the private key of the certificate with which the file was encrypted. Open the file on a machine with the required certificate or ask the sender to re-encrypt it with your public key.
File does not open — "No application found for the extension".
There is no program in the system for this type of file (for example, no viewer for .xml). Install the application or use Save as and open manually.
9. FAQ
(see the Q&A block below — it matches the faq field)
10. Related objects
- Based on what it appears: elements are created when working with the Exchange with the Bank (DirectBank) mechanism — when receiving an email from the bank or when manually attaching a file to the correspondence email. "File owner" is this exchange email.
- Related objects: payment documents (Payment Order, Withdrawal/Receipt to the current account), bank statements — these are the ones that create entries in accounts 1030/3310/1210, etc. Attached files merely document the correspondence around them.
- Similar directories of attached files exist for many configuration objects (for counterparties, contracts, documents) — they operate on the same logic.
How to find out your release
Help → About the program — it indicates the platform version (8.3.x) and configuration version. This manual has been checked on release 3.0.74.2 "Accounting for Kazakhstan" (version 3.0). If you have a different release, some commands may be named differently, but the logic of working with attached files remains unchanged.
Material prepared for "1C:Accounting for Kazakhstan", version 3.0, release 3.0.74.2.