Most likely, the issue is related to the date filter that is enabled in the list of documents. If such a filter is set, the program only shows the sales that fall within the specified period, while the other documents are simply hidden from the list — although in fact they do not disappear anywhere and are present in the database.
How to check and fix this
Open the list of sales and pay attention to the filter panel at the top — a specific period (date from — date to) may be set there, or the date filter checkbox may be enabled. You need to check whether this filter is set and, if necessary, remove it or extend the period so that the required documents fall within it.
After removing or adjusting the date filter, the list should refresh and show all the sales that are in the database, including those that were not displayed before.
Frequently asked questions
Are the documents definitely not deleted if they are not visible in the list?
No, if the reason is precisely the date filter — the documents are in place, the program simply does not show them due to the filter. As soon as the filter is removed or the period is extended, they will appear.
Where exactly should I look for this filter?
Usually the filter panel is located at the top of the document list form — in the same place where the navigation buttons and list settings are located. It is worth carefully checking whether a period filter is active there.