If the receipt didn't print, it can be printed again — there's no need to specially delete or re-issue the document.
How to do it
Find the required sales document (receipt) in the list of processed documents and use the reprint receipt function. The program will resend the data for printing, and the receipt will come out as it should have on the first attempt.
If the receipt still doesn't print after a repeated attempt, check that the fiscal registrar or receipt printer is connected, turned on, and not showing any errors on its panel — often the issue lies with the hardware rather than the program itself.
Frequently Asked Questions
Do I need to cancel the document before reprinting?
No, the document remains processed as is — the reprint function is used specifically, without re-creating the sale from scratch.
Can I print a receipt if it was closed a long time ago?
Yes, reprinting is available for the document regardless of when it was processed — the main thing is that the document can be found in the database.