1C-Connect is a communication service with the 1C technical support line and, at the same time, a corporate messenger built into the familiar 1C environment. On one hand, through it you quickly get help with questions about working in the programs — chat, call, remote access of a specialist to your computer. On the other hand, it is a tool for the team's internal communication: messages, files, video calls, tasks.
Who is it for
The service is suitable for companies of any size that work with 1C products — from a small accounting department to a large enterprise with a distributed team and remote work. It is also useful for those who simply want to receive prompt support for 1C without unnecessary calls and letters, and for those who need a single communication tool within the company without leaving the familiar 1C environment.
What tasks it covers and what is included
On the technical support side: connection to the 1C support line, configuration of the service itself, resolving issues via chat, call, or remote access of a specialist to the workstation — that is, there's no need to explain the problem in words, the specialist will see it themselves.
On the side of communication within the team, the service provides:
- corporate messenger — exchange of messages and files, creation of working groups;
- video conferences — meetings and presentations without third-party programs;
- task setting and tracking — collaborative work on projects;
- integration with 1C — access to data from the accounting system directly in chat, without switching between windows.
Due to this, the time spent on approvals and searching for information is reduced, and client requests and internal questions are processed faster.
When it's worth taking and when it's not needed
It makes sense to connect if you:
- regularly face questions about working in 1C and want to get help quickly, rather than wait in line on the support line;
- work with a remote or distributed team and need a single communication channel;
- want to bring communication (discussions, files, tasks) and work with 1C together in one place, without multiplying separate messengers and task trackers.
If you already have a well-established corporate messenger and receive 1C technical support through the franchisee differently (for example, through direct contact with an assigned specialist), there may be no point in setting up a garden separately for the sake of Connect — here, look at how inconvenient the current scheme is in practice.
The price and connection terms are not specified in the card — check with the manager when contacting.
Frequently asked questions
Is this only for technical support or a full-fledged messenger?
Both: it can be used as a communication channel with the 1C support line, and as a full-fledged corporate messenger for the team's internal work.
Do I need to install anything separately?
The card states that the service works in the familiar 1C environment — that is, the integration is seamless, without separate programs for team coordination.
Is it suitable for a small company of 2-3 people?
Yes, according to the description, the service is suitable for companies of any size — from small enterprises to large corporations.
For more details and to order: check with the manager by phone 8 727 221-70-50 or sales@1c-sapa.kz