If NTIN is not visible in the receipt preview — this is normal program behavior: in preview mode it is not displayed, and appears only when the receipt is physically printed on the fiscal device.
To make sure NTIN will be printed on the paper receipt, you need to check the settings of the fiscal device itself:
1. Go to the fiscal device settings — the "Configure" section.
2. Find the option "Show NTIN on receipt".
3. Check the box next to this option.
4. Save the settings.
After that, when the receipt is actually printed, NTIN will display correctly, even if it is still not visible in the preview — this is a display feature, not an error.
Frequently Asked Questions
Does the absence of NTIN in the preview mean the receipt will print without it?
No. Preview and physical printing are different display modes. You should rely on the fiscal device settings and the result of actual printing.
What to do if the checkbox is checked, but NTIN still doesn't print?
In this case, you should double-check whether the settings were saved, and try restarting the equipment or reopening the shift.