In 2026, 1C services in Kazakhstan include software updates and configuration, data migration, connection of electronic services, equipment integration, report customization, and technical support, while their cost is determined by the contract, the contractor's rates, and the agreed scope of work. If an individual provides services to a person that is not a tax agent, the income received is classified as income subject to self-assessment (Article 405 of the Tax Code of the Republic of Kazakhstan).
Which 1C services an accountant needs
The phrases “1C services,” “services for 1C,” or “1 C services” may refer to different tasks. Before placing an order, it is important to define the expected result: installing the software, updating the configuration, fixing an error, migrating accounting records, or connecting an external service.
The following services are most in demand for accounting:
- installation of the platform, infobase, or license;
- updating a standard configuration to the required release;
- configuring user permissions;
- migration of directories, opening balances, and documents;
- setting up data exchange between the accounting system and solutions for trade, payroll, or retail;
- connection of E-Invoices, electronic acts of completed work, banking services, online cash registers, and electronic document management;
- customization of reports and print forms;
- technical analysis, database consolidation, and maintenance;
- connection of a label printer, scanner, scales, data collection terminal, and other equipment.
Updating the software and changing accounting data are not the same thing. The technical specialist ensures that the agreed task is completed, while the accountant checks the accounting policy, tax calculations, entries, document forms, and statutory reporting affected by the work. Tax consequences are determined by the substance of the company's business transactions, so technical software support does not replace analysis of a specific transaction under the Tax Code of the Republic of Kazakhstan.
1C services in Kazakhstan: what is included in the price
Work may be charged per infobase, per hour of a specialist's work, per individual operation, or for the entire project. The calculation procedure, scope of the service, and conditions for applying the rate should be specified in the request, invoice, contract, or terms of reference.
When updating a standard infobase, the cost usually depends on the number of missed releases, the size of the infobase, the presence of customizations, and the need for preliminary testing. Platform installation, software license recovery, and access configuration should be listed as separate items if they are not included in the update price.
The cost of setting up standard data exchange between the accounting system and solutions for trade, payroll calculation, retail, or small business management is assessed with consideration for the condition of both infobases. If directories, documents, and balances must also be migrated, the contractor needs to determine the scope of the data, the migration period, and the rules for matching objects.
Before reports and print forms are customized, the required indicators, filters, groupings, details, and output format are described. Technical analysis of the infobase, error correction, restoration of data exchanges, and data consolidation also require separate assessment because the duration depends on the size of the infobase, its structure, and the nature of the identified issues.
Equipment setup is calculated for each type of device and its use scenario. To connect E-Invoices or electronic acts of completed work, it is necessary to agree which organizations and users will work with the service, what permissions they need, and whether settings must be migrated. The final cost is determined after checking the condition of the infobase, the platform version, the configuration release, the volume of data, and the boundaries of the specific work.
The estimate should preferably show separately the cost of licenses and subscriptions, technical work, an on-site specialist visit, urgent completion, and subsequent support. This breakdown allows the accountant to compare contractors' proposals and understand which operations are included in the price and which are charged separately.
Electronic services and 1C support
In addition to one-time work, 1C services in Kazakhstan may include subscriptions to electronic services. The cost of the right to use a service should be distinguished from charges for its connection, setup, user training, and resolution of technical errors.
1C:E-Invoice is used to exchange electronic invoices with the E-Invoicing IS from within the software. Before connection, it is necessary to determine the number of organizations, verify user permissions, and agree whether setup, test data exchange, and training are included in the selected service package.
1C:EDM is intended for electronic document management. The service terms may take into account the number of organizations, users, documents sent, and the subscription term. Before payment, it should be specified whether the rate includes only access to the service or also its initial setup.
1C:Webkassa enables an online cash register to be used from the accounting system. When calculating expenses, access to the service, fiscal data operator services, cash register setup, equipment connection, and data exchange testing are accounted for separately. If cashier training or the setup of several workstations is required, this work is also included in the agreed scope.
Other solutions include services for filing reports, electronic employment contracts, product labeling, backups, remote access, and user support. When selecting a solution, the cost of the license or subscription, setup price, number of serviced organizations, validity period, rate restrictions, and renewal procedure should be compared.
If the service is already included in the support contract, the order should specify which actions the contractor will perform at no additional charge. The issuance or replacement of certificates, permission configuration, connection of additional organizations, restoration of data exchange, and repeat employee training are agreed separately.
How to order 1C services and accept the work
First, describe the problem and the desired result. The contractor will need the configuration name, platform version, current release, number of infobases, number of users, and information about previously completed customizations. For migration or integration, the scope of the data, migration period, and data exchange rules are also agreed.
Before work begins, it is useful to document:
- the list of infobases and organizations;
- the exact scope of the task and the expected result;
- the estimated time and cost;
- the need for and procedure for creating a backup;
- the method for checking the result and the acceptance criteria;
- the persons responsible on the contractor's and customer's sides;
- the payment procedure for additional work, if required;
- the deadline for resolving issues identified during acceptance.
Before modifying the production infobase, it is necessary to determine where testing will be performed and who will approve its results. A copy of the infobase should preferably be used for an update or customization, while the time for transferring changes to the production system should be agreed with users so that document entry is not interrupted without warning.
After completion, the accountant should check key documents, entries, balances, user permissions, data exchanges, and reports. If the standard configuration was changed or a migration was performed, it is especially important to reconcile the data before and after the work. For implementation, migration to ERP, and other complex projects, the cost is determined under the agreed terms of reference, taking into account the number of users, modules, customizations, and integrations.
The acceptance result should preferably be documented as a list of completed work and identified issues. If part of the task is deferred to the next stage, this is recorded separately together with its cost, deadline, and responsible contractor.
Frequently asked questions
How much do 1C services cost? — The price depends on the task, the contractor's rates, the condition of the infobase, and the terms of the support contract. For one-time work, an estimate of the duration and a list of operations are requested, while for implementation or complex customization, the cost is calculated according to the terms of reference.
How does a service subscription differ from its connection? — A subscription provides access to the service for a specified period. Connection, setup, testing, and user training may be separate technical services with their own cost.
Is it possible to order an update for only one infobase? — Yes, if the contractor accepts one-time requests. The order should specify one infobase, the current and required releases, any customizations, the backup procedure, and the method for checking the result.
What should be checked after data migration? — Directories, opening balances, documents, settlements, entries, and reports must be reconciled. The scope of the checks, the control date, and the list of responsible persons should preferably be specified in the terms of reference before migration begins.
What determines the cost of 1C services in Kazakhstan? — It is affected by the duration of the work, support terms, the number of infobases and organizations, the volume of data, the presence of customizations, the equipment being connected, and the required integrations.
How can unforeseen expenses be avoided? — The scope of work, acceptance criteria, rate or final price, payment procedure for additional tasks, and list of licenses and subscriptions purchased separately should be agreed in advance.
Sources
- Tax Code of the Republic of Kazakhstan, Article 405 “Types of Income.”