Direct answer: the cash outflow orders (РКО) themselves transfer correctly from the retail configuration to the accounting one — the issue is not with the data exchange. The reason the orders "aren't visible" is different: in the "Cash Book" report they don't appear because the cash outflow order documents specify different cash registers.
What is happening
Upon checking, it turned out that the transfer of РКО documents from the retail configuration to the accounting database works correctly — the data is transferred without loss. The feeling that the orders "aren't transferring" arises because, when generating the "Cash Book" report, the user doesn't see the needed documents, since they are linked to a different cash register than the one the report is built for.
What to do
1. Check which cash register the cash outflow order was actually posted to — open the РКО document itself and look at the "Cash Register" field.
2. Compare this cash register with the one selected as the filter when generating the "Cash Book" report.
3. If necessary, generate the report for the correct cash register, or adjust the filter to cover all the cash registers involved in the transactions.
4. If the cash register is specified incorrectly in the document, this should be corrected in the original document — either in retail before export, or already in the accounting database, depending on where the linkage is configured.
Frequently Asked Questions
Does this mean the data exchange is set up incorrectly? No, the document transfer mechanism itself is working properly. The issue is visual in nature — the documents simply aren't included in the report's selection due to a mismatch in the cash register.
How can this kind of confusion be avoided in the future? It's worth making sure in advance that a unified cash register directory is used in both retail and accounting, and that when creating a РКО, the cashier selects the correct cash register that matches the one accounted for in the accounting reports.