In 2026, incoming e-invoices are received in 1C using the exchange command with the E-Invoice IS, after which the appearance of the documents in the journal, their status and details are checked. When exchanging documents electronically, the requirements of the legislation on electronic documents and electronic digital signatures must be observed (Article 49 of the Tax Code of the Republic of Kazakhstan).
How to receive e-invoices in 1C
Before starting the exchange, make sure that the required organization is selected in the program and that the connection to the E-Invoice IS is configured correctly. For “Accounting for Kazakhstan,” the current release series in 2026 is 3.0.74.x. Command names and section locations may differ depending on the installed release, so refer to the sections related to e-invoices, electronic documents or exchange.
Practical procedure:
- Open the e-invoice workspace or journal.
- Select the organization for which the documents must be received.
- Start the exchange or the command for receiving incoming e-invoices.
- Wait for the operation to complete and review the program messages.
- Filter the received documents for the required period.
- Check the sender, date, number, amounts, taxes and other completed details.
- Match the e-invoice with the corresponding source document in the accounting database.
The exchange should not be considered complete merely because the command was started. The result must be confirmed in the document journal: new e-invoices must appear in the list, and there must be no download error messages. For electronic documents submitted to the tax authority, the submission date in the cases stipulated by the Tax Code is deemed to be the date of acceptance by the central node of the tax authority’s information system or the date of dispatch via the web portal or another informatization facility that enables document exchange (Article 50 of the Tax Code of the Republic of Kazakhstan). Therefore, starting the command alone does not confirm a successful electronic exchange.
If the accountant maintains several organizations or information databases, the exchange must be checked separately for each of them. A document may be absent from the visible list because a different organization or period has been selected or a filter has been applied in the journal.
Where to find e-invoices received in 1C
After the exchange, incoming documents should be located in the e-invoice journal or in the electronic document workspace provided by the configuration being used. The exact menu path depends on the configuration and the installed program release.
If the received e-invoice is not visible, check the following in sequence:
- whether the correct organization is selected;
- whether the list is restricted by date or reporting period;
- whether a filter by counterparty, status or document type has been applied;
- whether the latest exchange was completed without an error;
- whether the document is among those downloaded previously;
- whether the supplier’s details in the e-invoice match those in the counterparty directory.
The presence of an e-invoice in the journal does not yet confirm that it has been recorded correctly in the accounts. The accountant must establish a link with the source document or check an existing link. Particular attention is required if the supplier’s details, number, date or amounts differ from the data entered in the accounting system.
It is convenient to check incoming documents in a consistent sequence: first confirm that they have been downloaded, then check the details, then the link with the accounting document, and only after that verify the result of recording the transaction in the accounts. This approach helps distinguish a technical exchange problem from an error in the data or matching settings.
What to do if incoming e-invoices are not downloaded
First, recheck the connection settings, selected organization, period and mandatory exchange parameters. If the program displays the message “Failed to retrieve data from the ITS server!”, record its full text and the date and time when it appeared. A specific incomplete field cannot be reliably identified from this message alone: the cause may be related to access to the service, connection parameters, the installed release or the operation of a particular workstation.
Check whether the E-Invoice IS is accessible outside 1C using the organization’s account, whether the electronic signature being used is valid and whether the correct organization is selected. Documents and information are submitted electronically in compliance with the requirements of the legislation on electronic documents and electronic digital signatures (Article 49 of the Tax Code of the Republic of Kazakhstan).
Safe diagnostic sequence:
- Record the exact text of the message and the stage at which it appears.
- Check the selected organization and whether the connection and exchange parameters have been completed.
- Record the configuration name and the installed release number.
- Check whether the error occurs for all users or only at one workstation.
- After eliminating the identified cause, receive the documents again.
- Use the journal to make sure that the e-invoices have actually appeared in the database.
Do not start the exchange repeatedly without checking the result of the previous attempt. First exclude hidden filters, an incorrectly selected organization and the presence of an already downloaded document, and then analyze the connection, electronic signature and program parameters.
If the error persists, provide the support specialist with the full text of the message, the configuration name, its release, the date when the error occurred and a description of the actions performed. This information will help identify the stage at which the exchange is interrupted.
How to check a received e-invoice before recording it
After downloading, match the electronic invoice with the supplier’s source documents. The check must cover the parties to the transaction, the document number and date, the substance of the transaction, the amounts and tax details. Use the information from the e-invoice itself, the source document and the accounting database.
If the data do not match, do not arbitrarily alter the contents of the received electronic document. First determine the source of the discrepancy: the counterparty record, accounting document, matching settings or information received from the supplier. Requirements for the form and content of documents are established by the legislation of the Republic of Kazakhstan, and electronic exchange must comply with the requirements for electronic documents and electronic digital signatures (Article 49 of the Tax Code of the Republic of Kazakhstan).
To monitor the exchange, the accountant should maintain a clear working sequence:
- receive the documents;
- check the program messages;
- find the new e-invoices in the journal;
- match them with the source documents;
- resolve discrepancies;
- check that the transaction has been recorded in the accounts.
Articles 49 and 50 of the Tax Code of the Republic of Kazakhstan regulate the general requirements for the submission of documents and information, their electronic transmission and determination of the date on which a document is submitted to the tax authority. They do not specify the location of commands in 1C, so the technical procedure for receiving incoming e-invoices depends on the configuration and the installed program release.
Frequently asked questions
How do I receive e-invoices in 1C? — Open the e-invoice journal or workspace provided by your configuration, select the organization and run the exchange command. After the operation, check that the document has appeared, its status and the program messages.
Where are e-invoices received in 1C located? — They should be located in the incoming e-invoice journal or in the electronic document workspace. The specific location depends on the 1C configuration and release.
Why is the received e-invoice not displayed in the list? — Check the selected organization and period, applied filters, whether the document is among those downloaded previously, and the result of the latest exchange.
What does the message “Failed to retrieve data from the ITS server!” mean? — The message indicates a failure when the program attempts to access the server. Record the full error text and check the connection parameters, access to the service, electronic signature and configuration release.
Can a downloaded e-invoice be recorded in the accounts immediately? — It must first be reconciled with the source document and its details must be checked. The appearance of the e-invoice in the journal confirms that it has been downloaded to the database, but the accountant must separately verify that it has been matched correctly with the accounting document.
Sources
- Tax Code of the Republic of Kazakhstan, Article 49 “General Provisions on the Submission of Documents and Information by the Tax Authority and the Taxpayer (Tax Agent).”
- Tax Code of the Republic of Kazakhstan, Article 50 “Procedure for the Submission of a Document by the Taxpayer (Tax Agent) to the Tax Authority.”