In 2026, the Tax Code of the RK does not establish a separate requirement that attached files from 1C may be printed only in Windows. A different rule applies to an invoice: it must be issued electronically, while a paper copy is permitted only in the cases stipulated by the Code (Articles 209 and 492 of the Tax Code of the RK).
How printing works in 1C
In 1C, you can print both print forms generated by the software and attached files. These are different scenarios, so the accountant should first determine which object has been selected, at what stage the problem occurs, and what message the software displays.
A print form is created based on the document data, such as the details of the organization and counterparty, the amount, and the list of goods or services. Once the form has been generated, the user usually previews the document, checks that it has been completed correctly, and sends it to an available printer using the interface.
An attached file is a separate file linked to an infobase object. Whether it can be opened and printed depends on the capabilities of the configuration being used, the client type, the operating system, the file format, and the workstation settings. A single message is not sufficient to draw conclusions about the status of the accounting document or printer.
The presence of the Print button does not necessarily mean that the selected file can immediately be sent to a printer with every 1C launch option. You need to establish whether the web client is being used, whether the file can be opened, and whether a print command is available for it at the specific workstation.
Why the Windows message appears
The message “Files can only be printed in Windows” indicates a software limitation affecting the command being executed. The notification indicates that the application expects a Windows environment for this operation; however, the Tax Code of the RK does not impose such a requirement on accounting documents.
This situation may appear to be a printer malfunction, a document error, or insufficient user permissions, but the working environment and the type of object being printed should be checked first. If the notification appears immediately after selecting the command to print an attached file, changing the amount, details, or document layout will not in itself eliminate the software limitation.
For diagnostic purposes, it is useful to answer the following questions in sequence:
- does the form generated by 1C itself print;
- does the message appear only when working with an attached file;
- is the web client, thin client, or another launch option being used;
- which operating system is installed on the workstation;
- is the same file available for viewing or saving;
- does the file open in an application intended for its format;
- does the situation recur for another user in the same environment.
This distinction helps avoid confusing the technical printing of a file with the verification of a source document. If the file opens but printing it directly from 1C is blocked by the specified message, the features of the selected command and workstation should be examined.
The legal status of the document should also be considered separately. For example, as a general rule, an invoice is issued electronically. A paper version is permitted where no telecommunications network is available at the taxpayer’s location, where the technical unavailability of the electronic invoice information system has been confirmed, where the issuance of electronic invoices has been suspended, and during a state of emergency or emergency situation (Articles 209 and 492 of the Tax Code of the RK).
What the accountant should do
First, save the changes made to the document. Then determine what you need to obtain: a print form generated in 1C or a copy of the attached file. After that, record the exact text of the notification, the client type, and the operating system.
If the task is to print an attached file, the practical procedure may be as follows:
- Open the 1C object to which the required file is attached.
- Go to the list of attached files and make sure that the correct document is selected.
- Try opening the file for viewing and check whether all its content is displayed.
- If a Windows limitation message appears when you use the print command, record the software launch option and do not change the document’s accounting data in an attempt to resolve the technical error.
- If the organization’s rules permit the file to be saved, open it in an application intended for that format and use the print command available there.
- If you are already working in Windows, provide the support specialist with the exact message text, the configuration version, the client type, and the sequence of actions.
Do not repeatedly send the same document to print until the cause has been established. If the job has already entered the printer queue, repeated commands may result in multiple copies being printed once the connection to the device is restored.
Before actually printing, the accountant should also check the file name, its content, and its link to the correct 1C object. If the document is intended to be signed or sent to a counterparty, separately check the details, the period, and whether the version is current. The ability to print a file does not in itself confirm that the accounting data contained in it is correct.
For an invoice, printing the electronic form does not replace issuing it in the electronic invoice information system. If the paper version stipulated by the Tax Code of the RK is used, the invoice must be prepared using the electronic invoice form in two copies, one of which is provided to the recipient of the goods, work, or services (Articles 209 and 492 of the Tax Code of the RK).
If a technical error in the electronic invoice information system has been confirmed, the paper invoice must be entered into the system within fifteen calendar days from the date on which the error is resolved. The same deadline applies after the suspension of electronic invoice issuance is lifted, while a deadline of thirty calendar days applies following the end of a state of emergency or emergency situation (Articles 209 and 492 of the Tax Code of the RK).
How to distinguish a client limitation from other errors
The message “Files can only be printed in Windows” should be distinguished from situations where the print form is not generated, the printer is not displayed, the file does not open, or the printout has incorrect formatting.
If the form is not generated, check whether the document has been completed and whether the relevant command is available. If the form appears on the screen but the printer does not accept the job, check the selected device, the print queue, and the workstation settings. If the file does not open, the reason may be its format, the condition of the file itself, or the absence of a suitable application.
If the command for an attached file immediately displays the Windows message, record its exact wording and the conditions under which it appears. It describes a limitation of a specific operation but does not replace separate diagnostics of the printer, file, and client settings.
When contacting a support specialist, prepare the following:
- the name and version of the 1C configuration;
- the software launch option;
- the operating system being used;
- the type of object from which the file is opened;
- the format and name of the attached file;
- the sequence of actions preceding the message;
- the exact text of the notification;
- information on whether the file opens and whether other print forms are generated;
- the result of a test print from another application, if such a check is permitted.
This information makes it possible to reproduce the situation and distinguish a limitation of a specific command from a general printing malfunction at the workstation. The exact location of the command and the available ways of working with the file are determined by the interface of the installed configuration and the database settings.
If the problem concerns an invoice, the technical method of obtaining a paper copy should be distinguished from correcting the invoice. A corrected invoice is issued to amend or supplement information or to correct errors that do not entail replacing the supplier or recipient. The previously issued invoice is then cancelled (Article 499 of the Tax Code of the RK).
Frequently Asked Questions
Why does 1C say that files can only be printed in Windows? — This message indicates a limitation of the selected software command. Check the object type, client type, operating system, and whether the file can be opened separately.
Does this mean that the document has been completed incorrectly? — This conclusion does not follow from the message itself. The accuracy of the amount, details, and other data should be checked separately from the print settings.
Can I continue working with the document after the message appears? — Save the document and verify that the entered data has been recorded. Perform any further actions with the file using a method permitted by the organization and available at the workstation.
What should I tell the 1C specialist? — Provide the exact notification text, the configuration name and version, the operating system, the client type, the file format, and the steps after which the error appeared. Also specify whether the issue concerns an attached file or a 1C print form.
Can a printout of an electronic form be regarded as a paper invoice? — The general rule remains that an invoice must be issued electronically. A paper medium may be used only in the cases expressly listed in the Tax Code of the RK (Articles 209 and 492 of the Tax Code of the RK).
Does an invoice need to be corrected because of a printing error? — A corrected invoice is intended to amend or supplement its data and to correct errors specified by the Code. A technical message displayed during printing does not in itself constitute grounds for changing the invoice information (Article 499 of the Tax Code of the RK).
Sources
- Tax Code of the Republic of Kazakhstan, Article 209.
- Tax Code of the Republic of Kazakhstan, Article 492.
- Tax Code of the Republic of Kazakhstan, Article 499.