What 1C Support and Maintenance Is
1C support is a set of services that helps a company use the software in its day-to-day operations: keep the database up to date, connect the necessary services, configure accounting, and receive assistance with any issues that arise. This service is needed not only after a new system is launched. It is also useful for an existing database when processes change, new users are added, or an update is required.
Slava KVC offers the sale and implementation of 1C software, user support under a 1C:ITS agreement, database updates and configuration, service connection, and training. Maintenance can be provided both for locally installed software on the customer’s computers or server and for the cloud-based 1C:Fresh. The availability of a particular option and the scope of services are agreed upon before work begins.
The scope of support is tailored to the organization’s actual needs. One company may require regular updates and consultations, while another may need data exchange configuration, electronic document connection, and employee training. Therefore, before work begins, it is important to identify the configuration in use, the number of users, the condition of the database, and the range of tasks to be assigned to specialists.
Who 1C Support Is Suitable For
The service is suitable for LLPs and IEs that keep records in 1C and want to receive assistance from a single service provider. Support may be useful for accounting, HR, sales, warehouse, management, and other employees who work with data in the information database.
Maintenance is particularly appropriate if a company needs to:
- install and initially configure the software;
- transfer data from the previous system or another database;
- update the configuration in use;
- configure user permissions and workstations;
- connect E-invoices, EDI, Webkassa, reporting, or product labeling services;
- configure work with accompanying waybills for goods if the organization is required to issue them for transactions specified by tax legislation (Article 179 of the Tax Code of the RK);
- organize remote work through the cloud-based 1C:Fresh;
- train employees to work with the selected configuration;
- receive consultations and technical assistance after launch.
Support is in demand in trade, services, and other sectors where 1C is used for accounting, HR, operational, or management accounting. The specific set of functions depends on the software and edition, so before purchase or the start of maintenance, the specialist needs to understand which operations the system must perform.
This format is not suitable if the company only needs a one-time consultation on a single issue and does not plan to receive further support. In this case, a separate task can be agreed upon without ongoing maintenance. If standard software is insufficient due to complex or non-standard processes, full implementation with an assessment, configuration, and data transfer may be required instead of technical support alone.
If employees lack the skills to use the software, modifying the database is also not always the right solution. It is more practical to select online or in-person training at 1C Training Center No. 5 according to the schedule. The choice between support, implementation, and training is best made after an initial consultation.
Editions and Price
For maintenance purposes, it is important to consider not only the name of the software but also its edition, deployment option, and number of workstations. The basic needs of a small organization and the requirements of a company with several divisions may differ significantly. The specialist will check which configuration is already being used, whether it suits the current processes, and whether a transition to another option is required.
Support may include local 1C solutions and the cloud-based 1C:Fresh. If the software has not yet been purchased, the product and edition are selected first, followed by the scope of implementation and subsequent support. If the database is already in operation, its condition, the need for updates, connected services, and user tasks are clarified before maintenance is assessed.
A Slava KVC specialist will confirm the price of support and implementation. The final cost depends on the agreed scope of work. Preliminary prices are used for an indicative calculation, while the final amount and scope of services are fixed when the order is agreed upon.
To ensure that the estimate reflects the actual task, it is advisable to provide the following information when making an inquiry:
- the name and edition of the software in use;
- where the database is hosted — locally or in the cloud;
- how many employees work in the system;
- which services are already connected;
- whether data transfer is required;
- which errors, limitations, or new tasks need to be addressed;
- whether user training is required.
This list helps distinguish mandatory work from additional work and formulate a suitable maintenance option without making unfounded promises about the scope of the service.
What Implementation by Slava KVC Includes
Implementation begins with selecting an edition. The specialist determines who will work with the software, which types of accounting the company needs, and which operations must be automated. This makes it possible to select a solution tailored to the needs of an LLP or IE rather than relying solely on the product’s general name.
The next stage is installation. The software is prepared for use in the agreed environment. For companies that prefer access via the internet, the cloud-based 1C:Fresh may be considered. 1C-Connect may be used for remote support; the technical feasibility and connection procedure are agreed upon with the customer.
When transitioning from another system or an old database, data transfer is performed. The scope of the information to be transferred must be determined in advance: it depends on the source system, the condition of the data, and the selected solution. After the transfer, the completeness and accuracy of the information required to continue operations should be verified against a pre-agreed list.
The software is then configured. This may include database preparation, accounting and user configuration, and connection of the necessary services. The project may include E-invoices, EDI, Webkassa, reporting, and product labeling services. For organizations dealing with goods, the need to configure tools for AWGs is determined separately: the obligation to issue them arises for specified transactions involving the movement, sale, shipment, import, and export of goods, while the list of relevant goods and the document workflow procedure are determined by the authorized body (Article 179 of the Tax Code of the RK). The connection of each service is included in the project based on the company’s operations and the capabilities of the configuration in use.
A separate part of implementation is training. Users need to understand not only where commands are located but also the sequence of work processes in their configuration. If necessary, in-person or online training can be selected at 1C Training Center No. 5. The format and curriculum are selected based on employee roles and the organization’s tasks.
After launch, support begins. It may include services under a 1C:ITS agreement, consultations, database updates and configuration, assistance with connected services, and resolution of agreed technical issues. The exact list of work is fixed when the service is selected so that the customer understands which tasks are included in maintenance and which are assessed separately.
During the initial consultation, you can describe the current situation, discuss a suitable working format, and draw up a preliminary list of next steps. The consultation terms, implementation timeframes, and maintenance procedure are determined after the database has been assessed and the scope of work has been agreed upon.
Frequently Asked Questions
Can I order support if 1C is already installed? — Yes. The specialist will first clarify the configuration, edition, condition of the database, services in use, and list of tasks, and will then propose a suitable scope of maintenance.
Can support be provided remotely? — The possibility of remote work depends on how the database is hosted and the available connection tools. 1C:Fresh may be used for a cloud database, while 1C-Connect may be used for remote interaction with a specialist. The access format is agreed upon before work begins.
Can database updates and configuration be included in maintenance? — Yes, if this work is included in the agreed scope of support. Before maintenance begins, it is necessary to determine which updates and settings are required and which of them will be assessed separately.
Will you help connect E-invoices, EDI, or Webkassa? — The connection of such services can be included in the list of work. The feasibility and connection procedure are determined based on the software in use, its edition, technical conditions, and the customer’s needs.
When is it necessary to configure work with AWGs? — Such configuration is relevant for an organization if its operations and goods are subject to mandatory AWG issuance. The Tax Code establishes the cases and timeframes in which this obligation arises, while the list of goods, forms, and document workflow procedure are determined by the authorized body (Article 179 of the Tax Code of the RK).
How much does 1C support cost? — A Slava KVC specialist will calculate the price after determining the configuration, condition of the database, and scope of work. The final cost and scope of the service are agreed upon before maintenance begins.
Submit a request for assistance in selecting software, implementing it, or obtaining 1C support: a Slava KVC specialist will clarify the company’s needs, help select an edition, and agree upon the required scope of work.
Sources
Tax Code of the Republic of Kazakhstan, Article 179 — monitoring compliance with the procedure for issuing accompanying waybills for goods.