In 2026, 1C support is selected based on the specific task, configuration, and installed release: the current release series for “Accounting for Kazakhstan” is 3.0.74.x, while for “Payroll and HR Management for Kazakhstan” it is 3.1.37.x. If services are provided by an IE that does not maintain accounting records or prepare financial statements, income is recognised in the period when the certificate of completed work, services rendered, or another document confirming their completion is signed (Article 725 of the Tax Code of the Republic of Kazakhstan).
What 1C support an accountant may need
A request for “1C support” may refer to either a quick technical setup or a full system implementation. Therefore, it is important first to describe not the presumed cause of the error but how it manifests itself: which document cannot be posted, what message appears, after which action the problem occurred, and which users experience it.
The following tasks are most commonly assigned to a specialist:
- installing the platform and adding the information database to the startup list;
- updating a standard database to the current release;
- installing or reinstalling a licence;
- configuring user permissions;
- connecting and configuring work with E-invoices and electronic work completion certificates;
- configuring data exchange between the accounting system and other configurations;
- transferring directories, balances, and documents;
- connecting cash register, warehouse, and retail equipment;
- customising reports and performing a technical analysis of the database;
- connecting services supported by the configuration.
Before contacting a specialist, it is advisable to record the configuration’s full name, the platform version, and the database release. In 2026, the relevant releases are 3.0.74.x for “Accounting for Kazakhstan” and 3.1.37.x for “Payroll and HR Management for Kazakhstan.” A screenshot of the error message and the exact sequence of actions after which it appears are helpful. Passwords, private EDS keys, and other confidential data should not be sent through ordinary correspondence.
If the problem affects reporting, taxes, payroll, or electronic documents, the accountant must verify the result against the source documents and current requirements after the technical correction. Correcting a software error does not in itself confirm that the tax or accounting records are correct.
1C Accounting: Support with Login, E-invoices, and Permissions
If the database is not displayed in the startup window, it may need to be added to the list of information databases. Before changing the settings, determine the database’s actual location, check the user’s permissions, and confirm that a usable backup is available for recovery. A randomly found directory must not be connected, as it may contain an old, archived, or test copy of the data.
To configure access to the E-invoicing Information System, the specialist will need information about the configuration, release, user, and connection method. Commands and section names vary depending on the configuration and interface version, so the actions must be performed for the actual production release. After configuration, the connection, user access, and completion of the required operation involving the electronic document must be checked.
When using an EDS, the key must be used by the appropriate user within the scope of the authority granted to them. A 1C specialist can configure the technical connection and check the exchange, while the organisation determines which employees are authorised to sign and send electronic documents.
User permissions should be assigned based on job roles. An accountant, cashier, HR specialist, and administrator generally need different sets of functions. Before changing roles, the existing permissions should be recorded. After configuration, login under the user’s account and access to the required sections should be tested without granting the user administrative privileges.
How Much 1C Support Costs and How to Order the Work
The cost of support is determined by the agreement, the type of database, the scope of the task, and the access arrangements. The price is affected by whether the configuration is standard or customised, the number of information databases, the need to update through several releases, the condition of data exchanges, the number of users, and the need to work outside regular hours.
Before placing an order, request a cost estimate for each task. The proposal should preferably specify separately:
- the cost of updating one information database and the number of included releases;
- the cost of installing the platform and checking that the database starts;
- the terms for installing or reinstalling the licence;
- the cost of configuring E-invoices or electronic work completion certificates and the scope of the verification checks;
- the cost of configuring standard roles and user permissions;
- the terms for connecting a printer, scanner, data collection terminal, scales, or other equipment;
- the cost of configuring data exchange between the configurations in use;
- the cost of a technical analysis of the database and the format of the final report.
Configuring data exchange should be assessed separately for empty databases and databases containing accumulated data. In the latter case, the work may include matching directories, defining transfer rules, identifying duplicates, checking periods, and verifying upload results. These actions and acceptance criteria should be listed in the assignment before the price is agreed.
Report customisation is assessed after the required indicators, filters, groupings, output options, and data sources have been described. For an implementation, the number of users, list of modules, integrations, stages of data migration, employee training, and post-launch support arrangements should also be documented.
If the contractor is an IE that does not maintain accounting records or prepare financial statements, their income from completed work or services rendered is recognised on the basis of a signed certificate or another document confirming completion. The income is attributed to the period in which that document is signed (Article 725 of the Tax Code of the Republic of Kazakhstan). Therefore, it is useful to define in advance in the agreement and work order the result of the work and the document by which the parties will confirm its completion.
Before placing an order, agree on the price, deliverables, completion deadline, access arrangements, and the need for backups. It is useful to separate the mandatory task from additional requests in the work order. For example: first restore the exchange and verify the upload of documents for the agreed period, then separately assess the report customisation.
What to Check After the Work Is Completed
After an update or configuration, the task should not immediately be considered complete. The accountant needs to check user login, access to the main sections, posting of a control document, generation of the required report, and operation of the data exchange. If the integration was changed, make sure that the data is not duplicated, relates to the correct organisation, and is recorded in the correct period.
Before an update, migration, or significant customisation, a usable backup suitable for recovery is required. Agree in advance who will create it, where it will be stored, the date as of which it is made, and how recovery will be tested. The work should preferably be performed during a period when users are not entering documents at the same time as the specialist.
During acceptance, it is useful to request a brief description of the changes made: which release was installed, which settings were changed, which users or roles were created, and which checks were performed. If the task affects calculations and reporting, the final amounts should be compared with the source documents and previous control indicators.
After updating the accounting configuration, check the information about the installed release. The current release series is 3.0.74.x for “Accounting for Kazakhstan” and 3.1.37.x for “Payroll and HR Management for Kazakhstan.” If the database has been customised, also check that the modifications have been preserved and that the related extensions and data exchanges work correctly.
Frequently Asked Questions
Can 1C support be provided remotely? — Many configuration and diagnostic tasks can be performed remotely if the organisation provides controlled access. Before the session begins, the connection method, the scope of accessible data, the work schedule, and the actions to be taken after access ends should be agreed.
What information should be provided to a specialist when a 1C error occurs? — Specify the configuration, platform version, database release, full error message, affected document, and sequence of actions. Attach a screenshot that does not contain passwords, private EDS keys, or other confidential data.
How much does 1C support cost? — There is no single price: it depends on the type of work, the condition of the database, the number of releases, any customisations, and the support arrangements. Before work begins, request a cost estimate, a list of deliverables, and the payment terms for additional hours.
Who checks the accuracy of accounting records after configuration? — The technical specialist checks the operation of the software within the scope of the agreed assignment. The organisation’s accountant confirms the accuracy of the documents, entries, calculations, and reporting for the specific business transaction.
Can a production database be updated without a backup? — Updating without a usable backup creates a risk of data loss and makes it more difficult to return to the previous state. Before work begins, a backup must be created, its storage location recorded, and the recovery procedure agreed.
Sources
- Tax Code of the Republic of Kazakhstan, Article 725 — specific rules for recognising income earned by IEs that do not maintain accounting records or prepare financial statements.