If you are working in the browser (cloud) version of 1C and everything freezes — the reason is most often an overloaded browser cache. Over time, it accumulates a lot of temporary data, and this noticeably slows down the program's performance. The good news is that this can be resolved in a couple of minutes without contacting technical support.
How to clear the browser cache
- While in the browser, press the key combination CTRL+SHIFT+DELETE.
- In the window that opens, select the range "All time" — this is important for a complete cleanup.
- Confirm the cache clearing.
- Restart the browser and reopen 1C in the cloud.
After this, the speed should increase significantly — freezes, slow page loading, and interface "hangs" usually disappear.
Frequently Asked Questions
Do I need to delete saved passwords and browsing history?
To solve the problem, it is specifically the clearing of the cache (files and images in the cache) that matters. If in doubt, select the minimum — the main thing is to choose the "all time" period for a complete cleanup.
How often should I clear the cache so that 1C doesn't slow down again?
If work in the cloud 1C is ongoing constantly, the cache will accumulate again, and after some time the slowdowns may return. It is recommended to do such cleaning periodically, as soon as you notice that the program has started working slower.
What should I do if everything still freezes after clearing the cache?
If clearing the cache didn't help, you should contact support separately — the reason may no longer be in the browser but elsewhere, and more detailed diagnostics will be required.