Direct answer: the reason is most often an incorrect "Payment Type" setting in the program — this is exactly what should be checked first if terminal payments are not being pulled into 1C.
What to do
Check the "Payment Type" setting in the system:
- Make sure that the appropriate payment type (non-cash card payment) has been created and correctly configured for the terminal in 1C.
- Check that this payment type is correctly matched with the acquiring settings and linked to the required terminal/cash register.
- If the payment type is configured incorrectly or not matched with the equipment, transaction data will not be uploaded to 1C automatically.
- After adjusting the setting, repeat the payment operation and check whether it appears in the system.
If the problem persists after checking and correcting the "Payment Type" setting, it is worth contacting the specialist who maintains your 1C configuration — more detailed diagnostics of the connection between the terminal and the program may be required.
Frequently asked questions
Where exactly should I look for the "Payment Type" setting?
This is done in the reference books or settings of trade equipment/acquiring in your 1C configuration — the exact path depends on which configuration you have (Retail, Accounting, etc.).
Do I need to reconfigure the terminal, not just 1C?
First of all, the setting on the 1C side — the payment type — is checked. If everything is correct there and the problem remains, then it makes sense to check the terminal's own settings as well.
Can I fix this myself without involving a programmer?
Yes, if the problem is indeed an incorrect payment type setting — you can fix it yourself. But if the upload still doesn't work after the fix, it's better not to waste time searching on your own and to contact a specialist instead.