Direct answer: to eliminate the freezing of the infobase, you need to clear the cache. If you are working through 1C:Fresh, also check your internet connection speed and clear your browser cache.
How to do it
If you are working in the regular installed version of 1C:
Clear the infobase cache — this resolves most issues with the program freezing and lagging.
If you are working through 1C:Fresh (in a browser):
- Check your internet connection speed — freezing is often related to an unstable or slow connection, since all work is done over the network.
- Also clear the cache of the browser in which 1C:Fresh is open — accumulated temporary browser files can also cause slowdowns and freezing.
After these steps, the program's performance usually returns to normal.
Frequently Asked Questions
How do I know whether I'm working in the regular 1C or in 1C:Fresh?
1C:Fresh opens in a browser via a link, like a regular website. If you launch the program via a desktop shortcut or a separate application, it is the classic installed version.
Do I need to clear the cache regularly to avoid future freezing?
Periodically clearing the cache (both of the database itself and of the browser when working with Fresh) is a good preventive measure that reduces the risk of the problem recurring.
What should I do if the freezing continues after clearing the cache?
In this case, it is worth seeking more detailed diagnostics — the cause may no longer be the cache, but other factors.