As part of Kazakhstan Insurance Forum 2026, Kazakhstan has taken a notable step toward developing the human capital of the insurance market. The Agency for Regulation and Development of the Financial Market (ARDFM), the Insurance Payments Guarantee Fund (IPGF) and the British Chartered Insurance Institute (CII) have agreed to cooperate in the field of insurance. Below we look at what this means for the industry and for professionals.
What happened
On the sidelines of Kazakhstan Insurance Forum 2026, organized by JSC "Insurance Payments Guarantee Fund" with the support of the Agency for Regulation and Development of the Financial Market, a meeting took place between the Deputy Chairman of the Agency, Nurzhan Tursunkhanov, and the CEO of the Chartered Insurance Institute, Matthew Hill. Following the meeting, the Agency, the IPGF and the CII formalized an agreement on cooperation in the field of insurance.
During the meeting, Nurzhan Tursunkhanov emphasized the importance of developing international cooperation in the area of professional competencies and training of personnel for Kazakhstan's insurance market. This concerns building systematic work to upgrade the qualifications of specialists and bringing domestic approaches closer to international practice.
The Chartered Insurance Institute is one of the most well-known international professional organizations in the field of insurance, specializing in qualification standards and certification of specialists. Engaging such a partner indicates a focus on internationally recognized educational and professional standards.
Who is affected
The agreement primarily concerns the professional community of the insurance market. The focus is on labor and personnel issues, meaning it concerns the people who shape the quality of insurance services.
- Insurance and reinsurance companies — employers interested in qualified staff and recognized training standards.
- Current insurance market professionals — underwriters, actuaries, claims adjusters, insurance product sellers, risk managers, for whom professional development and certification increase value in the labor market.
- Aspiring professionals and students planning a career in insurance and interested in internationally recognized competencies.
- Consumers of insurance services, who ultimately benefit from the growing professionalism of the industry.
Why this matters for the labor market
Insurance is a field where the quality of service directly depends on the qualifications of people: from correct risk assessment to fair and timely claims settlement. The development of professional competencies and personnel training, which was discussed at the meeting, works in several directions at once.
First, this is an opportunity to bring internal training standards closer to international benchmarks. Second, cooperation with a foreign professional organization expands access to modern educational approaches. Third, for the professionals themselves, this represents potential new career trajectories and increased demand in the labor market.
What professionals and employers should do
Since this is a framework agreement, specific programs, training formats and timelines will be determined separately. In the meantime, several practical steps can be taken.
- Follow official announcements from the Agency and the Insurance Payments Guarantee Fund — this is where details about specific personnel training initiatives will appear.
- Assess the current level of competencies of employees and identify priority areas for development — underwriting, actuarial calculations, claims settlement, compliance.
- Plan professional development in advance: interest in international qualification standards in the market is growing, and well-prepared professionals will benefit.
- Employers should consider investment in training as an element of talent retention and improving service quality.
Timeline and next steps
The meeting and formalization of the agreement took place as part of Kazakhstan Insurance Forum 2026. The specific parameters of the joint work — programs, formats and schedules — have not yet been detailed in publicly available information and will be disclosed as the cooperation is implemented. It makes sense to track their appearance through the official channels of the Agency and the IPGF.
Frequently asked questions
Who is involved in the cooperation agreement? — The Agency for Regulation and Development of the Financial Market, the Insurance Payments Guarantee Fund and the Chartered Insurance Institute (CII).
What is the cooperation about? — Developing the insurance sector, as well as issues of professional competencies and personnel training for Kazakhstan's insurance market.
What is the Chartered Insurance Institute? — It is an international professional organization in the field of insurance, known for its qualification standards and certification of specialists.
Where was the agreement discussed? — At Kazakhstan Insurance Forum 2026, organized by the IPGF with the support of the Agency.
What should professionals do now? — Follow official announcements from the Agency and the IPGF, assess their competencies and plan professional development guided by international standards.