---
title: "ESF IS freezing at the end of the reporting period"
country: KZ
lang: en
author: Сапа Т.И. (https://buhgpt.kz/authors/sapa-ti)
date: 2026-09-23
canonical: https://buhgpt.kz/suraqtar/zavisanie-is-esf-v-konce-otchetnogo-perioda-en
source: BuhGPT
---

# ESF IS freezing at the end of the reporting period

> **TL;DR:** Yes, this is a well-known and common situation: at the end of the reporting period, the electronic invoice information system (IS ESF) can indeed freeze or work slowly. The reason is simple — during these days, the service is used simultaneously by a huge number of accountants

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Yes, this is a well-known and common situation: at the end of the reporting period, the electronic invoice information system (IS ESF) can indeed freeze or work slowly. The reason is simple — during these days, the service is used simultaneously by a huge number of accountants and organizations throughout Kazakhstan, and the load on the system increases sharply.

There is no error in your work or 1C settings here — the problem is on the side of the IS ESF service itself due to the peak number of users.

What to do

In this situation, the optimal solution is simply to wait. When the peak load decreases and the number of simultaneously working users decreases, the system will start functioning normally again. As a rule, this happens some time after the busiest period — for example, closer to the evening or during less busy hours.

Practical advice: if possible, try not to postpone issuing and processing invoices to the very last days of the reporting period — this is when the load on the service is at its maximum. Working in the IS ESF on calmer days reduces the risk of encountering freezes and wasting time.

Frequently Asked Questions

Is this a problem with my 1C or with the IS ESF service itself?

This is a problem with the IS ESF service — it is overloaded with a large number of simultaneous users, not an error in the program or its settings.

How long do I need to wait?

The exact time depends on the service load at a given moment — sometimes it is enough to wait a while until some users finish working and the load decreases.

Is there any way to speed up processing during a freeze?

There are no special technical ways to bypass the service overload — the only reliable option is to wait out the peak period.

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_BuhGPT — ИИ-помощник для бухгалтеров Казахстана: https://buhgpt.kz_