--- title: "Guide \"String Contacts of Interactions\" in 1C:Accounting for Kazakhstan — Complete Practical Manual" country: KZ lang: en author: Сапа Т.И. (https://buhgpt.kz/authors/sapa-ti) date: 2026-09-07 canonical: https://buhgpt.kz/suraqtar/spravochnik-strokovyekontaktyvzaimodeystviy-v-1s-buhgalte-en source: BuhGPT --- # Guide "String Contacts of Interactions" in 1C:Accounting for Kazakhstan — Complete Practical Manual > **TL;DR:** Checked on release 3.0.74.2 "Accounting for Kazakhstan" (version 3.0). You opened the list of interactions to find a letter from the supplier with an electronic invoice (ESF). The letter is there, but the counterparty is missing — instead of a contact name, there is just a bar --- Checked on release 3.0.74.2 "Accounting for Kazakhstan" (version 3.0). You opened the list of interactions to find a letter from the supplier with an electronic invoice (ESF). The letter is there, but the counterparty is missing — instead of a contact name, there is just a bare address info@postavshik.kz. You click on it and end up in the "StringContactsInteractions" reference card. The first thought: "What is this reference and can it be cleaned?" Let's figure it out calmly — this is a service reference, and you almost never need to touch it manually, but it's useful to understand it. 1. Purpose The reference stores "string" contacts — email addresses, phone numbers, and other textual contact details that appear in letters, calls, and SMS, but are not linked to a specific counterparty or contact person. When you receive a letter from an unknown address or write to an address that is not yet in the database, 1C places this address here as a separate line so that the interaction does not "hang" without a participant. 2. Where to find This reference does not have a separate menu item — it is a service reference and is opened "from within" interactions: - Section "For the Manager" (or "Sales"/"Purchases") → "Interactions" → open the letter/call → click on the string address in the "From" / "To" field. - Direct access to the list — through the navigation link. Menu "Service" → "Go to navigation link" (or navigation icon), paste: e1cib/list/Reference.StringContactsInteractions This way you will see the entire list of string contacts accumulated in the database. 2a. How to find out your release Menu "Help" → "About the program" (or "i" in the upper right corner). In the opened window — platform version (for example, 8.3.24.xxxx) and configuration release ("Accounting for Kazakhstan, version 3.0", version 3.0.74.2). Everything described below relates to release 3.0.74.2; in neighboring releases, the fields and behavior are the same. 3. How to fill Usually, the card is filled by the program itself when processing a letter or call. But you can create an item manually (the "Create" button in the list) or edit an existing one. There are not many fields. Field Purpose and what happens in case of an error Name (mandatory) The actual text of the contact — email address info@postavshik.kz or phone +7 701 000 00 00. This is what is visible in the list and in the letter. If cleared — the contact will become "empty," and in the history of interactions, you will no longer understand who you wrote to. Representation Displayed name, for example, "Sales Department of LLP Supplier." It is substituted in the "To/From" field instead of the dry address. An error here is not critical — it only affects readability. Type of contact information Type: email address, phone, other. This determines how 1C processes the contact — email participates in sending letters, phone in calls. Incorrect type → the contact will not be picked up by the required mechanism (for example, the letter will not go to "phone"). Important: this reference does not store IIN/BIN, accounts, contracts, and other accounting details. As soon as the address needs to be "turned" into a full-fledged counterparty — use the linking button in the interaction itself (see section 10), and do not edit this card. 4. Analyzed example Situation. On September 7, 2026, a letter arrives at the corporate mailbox connected to 1C from the address esf@stroymarket.kz with an attachment — an electronic invoice (ESF) for a batch of goods. The counterparty "Stroymarket" is not yet in the database. What happens step by step: - 1C uploads the letter to "Interactions". In the "From" field, there is esf@stroymarket.kz. - Since there is no such contact in the database, the program creates a reference item "StringContactsInteractions" with the name esf@stroymarket.kz and type "Email address". - The letter is linked to this string contact — now it is not "ownerless". - You reply: you search for "Stroymarket" in the counterparty search, create a counterparty with BIN, and link the string address to it. From this moment on, new letters from esf@stroymarket.kz will go to the counterparty, not to the string reference. This reference does not generate any entries. It belongs to the subsystem of interaction accounting (CRM part), not to accounting. Accounting entries will appear later — when you conduct Receipt of goods for this supplier: Economic operation Debit Credit Amount Goods received (excluding VAT) 1330 "Goods" 3310 "Accounts payable to suppliers" 100,000 ₸ VAT reflected on acquisition (16%) 1420 "VAT to be refunded" 3310 "Accounts payable to suppliers" 16,000 ₸ Payment to the supplier from the current account 3310 "Accounts payable to suppliers" 1030 "Cash in accounts" 116,000 ₸ Here VAT = 100,000 × 16 % = 16,000 ₸ (RK rate for 2026). And the string contact esf@stroymarket.kz will remain in the reference as a trace of where the original letter came from — until you link it to a counterparty. 5. Types of operations The reference does not have types of operations — it is not a document, but a list of items. Everything you can do with it: create, modify, mark for deletion, link the string contact to a counterparty/contact person from the interaction card. There are no "Sales/Returns/Adjustments" like in documents here. 6. What is generated upon recording - No Debit/Credit entry. The reference does not participate in accounting and tax accounting. - ESF and STN are not generated. Electronic documents are issued by sales/receipt documents, not from here. - When an item is recorded, service mechanisms of the "Interactions" subsystem are updated: the string contact becomes available for substitution in the "From/To" fields of letters, calls, SMS, and for selection in the interactions list. - The link "string contact → interaction" is stored in the attributes of the interactions themselves, so deleting a contact that has letters will not be allowed by 1C without breaking the links. 7. Print forms The reference does not have its own print forms. Not the contacts are printed, but the interactions and accounting documents (letter, invoice, waybill, ESF). From the string contact card, you can only manually copy the text (address/phone). 8. Common mistakes "The reference item cannot be deleted because there are links to it" Reason: there are already letters or calls to this address/phone. You cannot erase a contact that has a history attached. Solution: open related interactions (through "More" → "Related documents" or link control when deleting), reassign them to the counterparty, then mark the contact for deletion and run "Administration" → "Delete marked objects". Duplicates of the same address with different case/whitespace Info@stroymarket.kz and info@stroymarket.kz can be recorded as two items. Because of this, letters from one sender "split" across two contacts. Solution: link both addresses to one counterparty; in the counterparty card, the address is stored normalized on the contact information tab. The string contact "stuck" instead of the counterparty You created a counterparty, but letters still fall into the string reference. Reason: the address is not added to the contact information of the counterparty/contact person. Solution: enter the email in the counterparty card — then new letters will be recognized by 1C and linked to the counterparty automatically. Empty name If you clear the "Name" field, the contact will become indistinguishable in the list. Solution: the name should contain the address or number itself — restore it from the related letter. 9. FAQ Can the entire "StringContactsInteractions" reference be deleted? As a whole — there is no point and it is unsafe: you will break the links with the history of correspondence. You can only clean those contacts that have no related interactions, by marking for deletion and processing "Delete marked objects". Does this reference affect accounting, VAT, or taxes? No. It relates to interaction accounting (CRM). It does not generate entries, ESF, STN, or tax registers. VAT 16%, PIT, and other calculations go through accounting documents, not from here. Where do these strings come from? From incoming and outgoing letters, calls, and SMS, where the address or phone did not match any counterparty or contact person in the database. 1C creates them automatically so that the interaction does not remain without a participant. How to turn a string contact into a counterparty? Open the letter from this address, use the participant linking: create or select a counterparty/contact person and enter this email in their contact information. After that, the address will be recognized as a counterparty. Why did a letter from a known supplier end up here instead of with the counterparty? Because this specific address is not recorded in the contact information of the counterparty. Add the email to the counterparty card — and the next letters will be linked correctly. Does this reference have a print form or report? There is no own print form. Correspondence data can be viewed through the "Interactions" list and related documents. Is it necessary to fill in the "Type of contact information"? Yes, if you create manually: the type (email/phone) determines how the contact is processed. For email — "Email address", for number — "Phone". Is it safe to rename an item? It is better to keep the name equal to the address/number itself. Change only the "Representation" (display name) — it does not affect the links with letters. Editing the actual address will desynchronize the contact with the real correspondence. Contacts are duplicated — what to do? Link all address variations to one counterparty. The normalized storage of the address is in the contact information of the counterparty, not in this service reference. Can the auto-creation of string contacts be disabled? By itself — no, this is part of the operation of the 1C mail client. To have fewer contacts, carefully maintain emails and phones in the cards of counterparties and contact persons: then incoming letters will be recognized and will not generate strings. 10. Related documents - Based on what it appears: interactions — Letter (incoming/outgoing), Phone call, SMS, Meeting, Planned interaction. These are what generate string contacts. - What they do based on / where they "flow": Counterparties and Contact persons — the string contact is linked to them, after which the correspondence is accounted for at the counterparty. Further, accounting documents are entered for the counterparty — Invoice to the customer, Sales (act, waybill), Receipt of goods and services, and based on them, ESF (IS ESF) and, if necessary, STN are issued. How to find out your release "Help" → "About the program" — there you will find the platform version and configuration release. If your release differs from 3.0.74.2, the fields of the reference are likely the same, but the behavior when loading letters may differ slightly. The manual was prepared for "Accounting for Kazakhstan", version 3.0, release 3.0.74.2. --- _BuhGPT — ИИ-помощник для бухгалтеров Казахстана: https://buhgpt.kz_