--- title: "Attached Files for \"Customer Return of Goods\" in Trade Management for Kazakhstan 3.4.5.21: Complete Guide" country: KZ lang: en author: Сапа Т.И. (https://buhgpt.kz/authors/sapa-ti) date: 2026-09-24 canonical: https://buhgpt.kz/suraqtar/prisoedinennye-fayly-k-vozvratu-tovarov-ot-klienta-v-ut-d-en source: BuhGPT --- # Attached Files for "Customer Return of Goods" in Trade Management for Kazakhstan 3.4.5.21: Complete Guide > **TL;DR:** Verified on release 3.4.5.21 "Trade Management for Kazakhstan" (edition 3.4). A customer returned a batch of goods. The manager sent you a scan of the defect report, a photo of the damaged packaging, and a claim letter signed by the director. A month later the tax authority re --- Verified on release 3.4.5.21 "Trade Management for Kazakhstan" (edition 3.4). A customer returned a batch of goods. The manager sent you a scan of the defect report, a photo of the damaged packaging, and a claim letter signed by the director. A month later the tax authority requests confirmation of the return, and you no longer remember which folder on the disk holds these files. Sound familiar? To avoid this, the "Return of Goods from Customer" document can store scans and photos right inside itself — this is where the "CustomerReturnAttachedFiles" catalog comes in. This is not an accounting document and has no postings. It's a "pocket" for the return where you put everything that confirms the operation. 1. Purpose The catalog stores files attached to a specific "Return of Goods from Customer" document: scans of reports, claims, photos of defects, PDF e-invoices. Each entry is one file with its own version history, author, and (if needed) electronic signature. Files are always linked to their return document and open together with it. 2. Where to find it This catalog has no direct menu item — it's a service catalog opened "from its own" document: - Section "Sales" → "Sales documents" (or "Returns from customers"). - Open the needed "Return of Goods from Customer" document. - In the document form, click the paperclip icon "Attached files" on the navigation panel (or "More" → "Attached files"). This opens the list of files for that specific return. Buttons: "Add", "Add from file", "Scan", "Create from template". To see the entire list of catalog entries (for example, when searching for a "lost" file), 1C has the "Functions for technical specialist" command or a navigation line: e1cib/list/Справочник.ВозвратТоваровОтКлиентаПрисоединённыеФайлы Copy it and paste it into "Tools" → "Go to navigation link" (or Ctrl+F11 depending on settings). A regular user doesn't need this — work through the paperclip in the document. 2a. How to check your release "Help" → "About the program" (or the ℹ️ icon in the top right corner). The window that opens shows the platform version (e.g., 8.3.25.x) and the configuration release — a line like "Trade Management for Kazakhstan, edition 3.4 (3.4.5.21)". If your release differs, some commands may be named differently. 3. How to fill it in You don't manually create a separate catalog entry — it's born the moment you attach a file. The procedure is: - From the return document, open "Attached files". - Click "Add" and choose a method: - Upload a file from disk — select a ready-made scan/photo/PDF; - Scan — if a scanner is connected (set resolution, color mode, format — usually PDF or JPG); - Create from template — from a pre-configured template (e.g., a report form in DOC). - The file is attached, and its card opens. Check the fields. Key card fields: Field Why it's needed and what an error causes Name (required) The file's name in 1C without the extension. Filled in from the file name. Give it a clear name ("Defect Report No.12 dated 09/20/2026"), otherwise in six months you won't find the needed scan among a dozen "IMG_0345" files. File owner Link to the "Return of Goods from Customer" document. Filled in automatically and should not be changed — it's exactly what links the file to the return. If empty, the file will "hang" without a document. Extension File type (pdf, jpg, png, docx). Determined automatically. It determines which program opens the file. Size File volume. Watch it: overly large scans (tens of MB) bloat the database. Optimal is PDF/JPG up to 1–3 MB. Author Who attached the file. Set to the current user — useful when you need to ask "who uploaded this". Creation date / Modification date Filled in automatically. They show when the file appeared and was edited. Store versions A checkbox. If enabled, every edit is saved as a new version — the old one can be restored. Keep it enabled for reports and claims. Signed with digital signature Indicates an electronic signature. Set when you sign the file via "Digital signature" → "Sign". A signed file cannot be edited — attempting to edit it will make 1C warn that the signature will be invalidated. Encrypted Indicates encryption. An encrypted file opens only with a certificate. Being edited by Who currently has the file checked out for editing (locked). While another user holds it, you cannot modify the file — they must "Finish editing" first. Essentially required — Name and the link to the Owner (document). Everything else is either filled in automatically or set as needed. 4. Worked example Let's break this down so it's clear what the files relate to. "Astana-Trade" LLP shipped a customer 100 units of goods at 1,160 ₸ including VAT (incl. VAT 16%). The customer returned 50 defective units. Return amount: - Cost excl. VAT: 50 × 1,000 = 50,000 ₸ - VAT 16%: 50,000 × 16% = 8,000 ₸ - Total return: 58,000 ₸ - Cost of the returned 50 units (at 700 ₸ each): 35,000 ₸ You create a "Return of Goods from Customer" document for 58,000 ₸. This document (not the file catalog) generates the postings: Dr Cr Amount, ₸ Description 6010 1210 50,000 Reversal (reduction) of revenue from sales 3130 1210 8,000 VAT payable adjustment for the return amount 1330 7010 35,000 Return of goods to warehouse, reversal of cost of sales The customer's receivable (1210) decreases by 58,000 ₸; if they already paid, you refund this money (Dr 1210 Cr 1030). Now — the files. You attach three entries to our catalog for this return: - Defect report No.12 dated 09.20.2026.pdf (scan, signed with the director's digital signature); - Customer claim.pdf; - Photo of damage.jpg. All three are stored inside the document. A year later during an audit you open the return → paperclip → and show the inspector the report and photo without digging through email. The catalog itself generates no postings or tax movements — it only stores the supporting evidence behind the figures in the table above. 5. Operation types The attached files catalog has no "operation types" in the accounting sense. But the set of actions with a file is fixed: - Adding — from disk, scanner, or template. - View / Open — in an external program. - Editing ("Check out for editing" → edit → "Finish editing"). - Saving versions — when versioning is enabled. - Signing with digital signature and Encryption. - Saving to disk (exporting back to a file). - Marking for deletion. 6. What is generated on posting Entries in this catalog are not posted and do not create accounting postings, accumulation register movements, e-invoices, or waybills. All of that is the responsibility of the owner document "Return of Goods from Customer": - Postings — see section 4 (accounts 6010, 3130, 1330, 7010, 1210). - Registers — "Revenue and cost of sales", "Goods in warehouses", "Settlements with customers", VAT registers. - Electronic documents — an additional (corrected) e-invoice may be issued for the return in the e-invoice system, and a waybill (SNT) if goods are moved. You can put the scan or PDF of this e-invoice into the attached files. What "happens" in the catalog itself when a file is added: an entry is created, the content is saved (in the database or in file storage volumes — depending on administrator settings), and the author, date, and, if versioning is enabled, the first version are recorded. 7. Printed forms The attached files catalog has no printed forms of its own — you print the file itself using the program that opens it (Acrobat, image viewer, Word). Printed forms belong to the "Return of Goods from Customer" document: - Return of goods (internal form); - Return waybill (equivalent of TORG-13/EA in the Kazakhstani version); - Invoice / e-invoice data; - if needed — waybill (SNT). 8. Common errors "File is checked out for editing by user …" Someone (possibly you in another session) has checked out the file. Wait until they click "Finish editing", or have the administrator remove the lock through the file list. "File size exceeds the allowed limit" The administrator has restricted the maximum attachment size. Compress the scan (PDF instead of BMP, lower resolution) or ask to increase the limit in the file handling settings. "The file is signed with an electronic signature. Editing will invalidate the signature. Continue?" You're editing a file signed with a digital signature. If editing is necessary, the signature will be invalidated and you'll need to sign again. If not, cancel and work with a copy. "Failed to save file: no access to storage directory (volume)" Files are stored in a volume on the server, and it's unavailable. Contact the administrator — the problem is on the storage side, not the document. File won't open on another computer That machine doesn't have the program for this extension installed (e.g., no PDF viewer). Install the required application. 9. FAQ Does this catalog generate postings for 16% VAT or the return? No. Postings (6010/1210, 3130/1210, 1330/7010) and the VAT adjustment are made by the "Return of Goods from Customer" document. The catalog only stores supporting files. Where are attached files physically stored? Either inside the database or in storage volumes on disk/server — this is configured by the administrator in the file handling section. There's no difference for you in daily work. How do I attach a report scan to a return? Open the return → paperclip "Attached files" → "Add" → select a file from disk or "Scan". Can I edit an attached file directly in 1C? Yes: "Check out for editing", the file opens in an external program, after editing — "Finish editing". Changes will be saved as a new version if versioning is enabled. What does the "Store versions" checkbox do? Every save is recorded as a separate version, and you can revert to any previous one. Useful for documents that get edited (e.g., a claim draft). How do I sign an attachment with a digital signature? In the file card — "Digital signature" → "Sign", choose a certificate. After that the file is considered signed, and editing it will invalidate the signature. I deleted a file — can it be restored? Marking for deletion is reversible until "Deletion of marked objects" is performed. After the administrator physically deletes it, it can only be restored from a database backup. How many files can be attached to one return? Technically there's no limit on the number — there's a limit on each file's size. Attach as many as needed: report, claim, photos, e-invoice PDF. Why won't the file let me edit it? It's either signed with a digital signature or checked out for editing by another user (the "Being edited by" field). Release the lock or remove the signature. Does attachment size affect 1C's speed? Yes, if files are stored in the database and there are many of them. Large scans are better kept in disk volumes — ask the administrator to configure file storage in volumes. 10. Related documents - File owner: the "Return of Goods from Customer" document — the only "parent" to which all catalog entries are linked. - The return is entered based on: "Sales of Goods and Services", "Customer Order", "Invoice for Payment". - Based on the return, the following are entered: a corrected (additional) e-invoice, a waybill (SNT), documents for refunding payment to the customer. - Similar service catalogs exist for almost every document: "SalesOfGoodsAndServicesAttachedFiles", "ReceiptOfGoodsAndServicesAttachedFiles", etc. — they work exactly the same way. How to check your release: "Help" → "About the program" — this shows the platform version and configuration release. This guide was prepared for "Trade Management for Kazakhstan", edition 3.4, release 3.4.5.21. --- _BuhGPT — ИИ-помощник для бухгалтеров Казахстана: https://buhgpt.kz_