---
title: "Form 328 not found error during import: what to do"
country: KZ
lang: en
author: Сапа Т.И. (https://buhgpt.kz/authors/sapa-ti)
date: 2026-09-23
canonical: https://buhgpt.kz/suraqtar/oshibka-forma-328-ne-naydena-pri-importe-chto-delat-en
source: BuhGPT
---

# Form 328 not found error during import: what to do

> **TL;DR:** No, it won't be possible to perform the import without mapping in this case — the issue isn't related to mapping settings, but to the fact that the 328 FNO form hasn't loaded on the portal yet. Until the form appears on the portal, the program physically cannot find and map it

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No, it won't be possible to perform the import without mapping in this case — the issue isn't related to mapping settings, but to the fact that the 328 FNO form hasn't loaded on the portal yet. Until the form appears on the portal, the program physically cannot find and map it, which is why this error occurs.

What needs to be done

Simply wait until the 328 FNO form loads on the portal. As soon as it becomes available, the error will disappear, and the import will proceed normally through standard mapping — there is no need to bypass this step.

Frequently Asked Questions

How long do I need to wait for the form to load?

There are no exact timeframes — it depends on the portal, and the time may vary. It is recommended to periodically check whether the form has appeared and retry the import.

Is there any way to speed up the appearance of the form on the portal?

No, this is a technical aspect of the portal, and it's not possible for the user to influence how quickly it loads.

What should I do if the form doesn't appear for a long time?

In that case, you should contact support to clarify the status of the form on the portal and get up-to-date information.

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_BuhGPT — ИИ-помощник для бухгалтеров Казахстана: https://buhgpt.kz_