--- title: "The \"Bank Exchange Letter\" document in 1С:Бухгалтерия for Kazakhstan 3.0: how to correspond with the bank directly from the program" country: KZ lang: en author: Сапа Т.И. (https://buhgpt.kz/authors/sapa-ti) date: 2026-09-23 canonical: https://buhgpt.kz/suraqtar/dokument-pismo-obmena-s-bankami-v-1s-buhgalteriya-dlya-ka-en source: BuhGPT --- # The "Bank Exchange Letter" document in 1С:Бухгалтерия for Kazakhstan 3.0: how to correspond with the bank directly from the program > **TL;DR:** Verified on release 3.0.74.2 of "Accounting for Kazakhstan" (edition 3.0). The bank calls and asks you to confirm in writing the purpose of payment for one of the payment orders — otherwise currency control won't let the transfer through. In the old days you would have printed --- Verified on release 3.0.74.2 of "Accounting for Kazakhstan" (edition 3.0). The bank calls and asks you to confirm in writing the purpose of payment for one of the payment orders — otherwise currency control won't let the transfer through. In the old days you would have printed a letter on letterhead, taken it to the branch and waited for a stamp. Now it's faster: you open "Letter for exchange with banks", write the text, attach a scan of the contract and send it straight from 1C over a secure channel. The bank receives the letter within minutes, and the reply arrives in the same database. Let's break this document down piece by piece. 1. Purpose "Letter for exchange with banks" is a document for free-form electronic correspondence with the bank using the 1С:DirectBank technology (direct exchange with the bank). Through it you send the bank letters of any content, attach files and receive replies without leaving the program and without using the bank-client browser. It is a service exchange document: it makes no accounting entries. 2. Where to find it Path in the interface: - Bank and cash desk → 1С:DirectBank block (or Exchange with bank) → Letters to bank. - In the journal click Create — a form for a new letter opens. You can open the list directly in 1C via a navigation link. Copy it, then in the Tools menu (or the ☰ icon → File) select Follow navigation link and paste: e1cib/list/Документ.ПисьмоОбменСБанками If the "Letters to bank" section is not visible on the form, it means direct exchange has not yet been enabled for the bank account. Check the account card: Bank and cash desk → Bank accounts → [your account] → Connect 1С:DirectBank. 2a. How to find out your release The Help menu (or the "i" / ☰ icon) → About the program. In the window that opens you will see two lines: the platform version ("1С:Enterprise 8.3.xx.xxxx") and the configuration version ("Accounting for Kazakhstan, edition 3.0, 3.0.74.2"). It is the second figure that is the release to which this instruction applies. If your release is newer, the layout of the fields may differ slightly, but the logic will remain the same. 3. How to fill it in The letter form is compact. Let's go through the fields in order. Field Required Why it matters and what happens if you get it wrong Organization Yes On whose behalf the letter is sent. If there are several organizations and you choose the wrong one, the letter will go out under someone else's name and with someone else's signature. The bank matches the sender by account. Bank / Bank account Yes Determines the DirectBank channel through which the letter will be sent. If the account is not connected to direct exchange, the send button will be inactive. Choose the account of the bank you are writing to. Date Yes The date of the letter. The working date is filled in. It is not critical for correspondence, but it appears in the journal and in the body of the letter. Number Yes (auto) Assigned automatically upon saving. It is better not to change it manually so as not to disrupt the numbering. Subject of the letter Recommended A short heading by which you and the bank operator will find the letter in the correspondence. An empty subject will make it hard to find the reply. Text of the letter Yes The content of the request itself. Write specifically: the payment order number, the amount, the date, the essence of the request. Vague text → the bank will ask again and you will lose a day. Attachments (attached files) As needed Scans of contracts, invoices, invoices, acts. Attached via Attached files (paperclip). Forget to attach — the bank will return the letter asking you to send the document. Direction Auto "Outgoing" — you are writing to the bank; "Incoming" — a letter that came from the bank. Determined automatically. State Auto Shows the stage: "Prepared", "Sent", "Delivered", "Reply received". By it you track the fate of the letter. Responsible Recommended Which of the employees handled the correspondence. Useful when there are several accountants. Order of work: - Create the letter, choose the organization and bank account. - Fill in the subject and text. - If necessary, attach files via the paperclip. - Click Save, then Send to bank — the program will ask for the password of the digital signature certificate (electronic signature), sign and transmit the letter over the DirectBank channel. - Later refresh the state with the Update statuses / Receive from bank button — delivery marks and the bank's reply will arrive. 4. Worked example Situation. On 6 September 2026, LLP "Astana Trade" sent a payment of 1,450,000 ₸ to a foreign supplier under invoice No. INV-204. Within the scope of currency control, the bank asks to confirm the purpose of payment in writing and to attach a copy of the contract. What the accountant does: - Bank and cash desk → Letters to bank → Create. - Organization: LLP "Astana Trade". - Bank account: KZ...1030 (current account at the bank, connected to DirectBank). - Subject: "Confirmation of the purpose of payment under p.o. No. 118 dated 06.09.2026". - Text: "We hereby confirm that the payment in the amount of 1,450,000 ₸ under payment order No. 118 dated 06.09.2026 was made in payment of invoice No. INV-204 under supply contract No. 44 dated 12.02.2026. We attach a copy of the contract." - Attachment: scan of contract No. 44 (PDF). - Save → Send to bank → entering the digital signature password. Result. The letter gets the state "Sent", then "Delivered". The next day an incoming letter from the bank arrives: "Documents accepted, payment processed". Entries: the document "Letter for exchange with banks" does not generate accounting entries — it is correspondence, not a business transaction. It makes no movements on accounts 1030, 3310, 1210. The money for this payment is written off by another document — a payment order / bank statement (Dr 3310 "Settlements with suppliers" — Cr 1030 "Money in current accounts"). It is there that the amounts appear, while the letter merely accompanies the payment. So the "magnet" of this document is not entries, but speed: the confirmation went to the bank in a minute, without leaving the workplace. 5. Types of operation The document has no separate "Type of operation" attribute — in essence it is one (correspondence). But by content the letters cover the following tasks: - Confirmation of the purpose / clarification of a payment (currency control). - Request for a statement or certificate (of turnovers, of absence of debt, of account status). - Follow-up delivery of documents for a previously sent payment (contract, invoice, invoice). - Notifying the bank of a change of details, signatories, contacts. - Receiving incoming letters from the bank (requests, notifications, replies). 6. What is generated upon posting - There are no accounting entries. The accounting register is not affected. - A DirectBank electronic letter is generated, which is signed with a digital signature and sent over a secure channel to the bank. - The service exchange registers are updated: the state of the electronic document (Prepared → Sent → Delivered → Reply received), the linking of the incoming reply to the outgoing letter. - The attached files are saved in attached files and transmitted together with the letter. 7. Printed forms - Letter (text of the letter) — printing the content to screen/printer for archiving or filing. - Exchange protocol — via the button on the form or from the exchange journal: shows the dates and statuses of sending/delivery (useful as proof of the fact of sending). The document has no separate unified form (like a "primary document") — it is not an accounting primary document. 8. Common mistakes "The bank account is not connected to the 1С:DirectBank service" The "Send" button is inactive. Open the account card (Bank and cash desk → Bank accounts) and perform Connect 1С:DirectBank, wait for activation on the bank's side. "Failed to sign the electronic document" / "Signature key certificate not found" The digital signature certificate is not installed or has expired, or the required one is not selected. Check: Administration → Electronic document exchange → Electronic signature and encryption settings. Install a current certificate and cryptographic provider. "Incorrect certificate password" When sending, the wrong container PIN was entered. Enter the correct digital signature password; if the error recurs, check the password with the key owner. "Error connecting to the bank server" / "Service temporarily unavailable" There is no connection or the bank is undergoing scheduled maintenance. Check the internet and repeat Update statuses later; the letter will remain in the "Prepared" state and will not be lost. The bank's reply "didn't arrive" Often it is already in the database, but you did not update the statuses. Click Receive from bank / Update statuses in the letters journal — the incoming letter will be pulled in and linked to the outgoing one. 9. FAQ Does this document make entries? No. It is correspondence with the bank over the DirectBank channel. Entries are created by payment orders and bank statements, while the letter merely accompanies or clarifies them. Is an electronic signature required to send? Yes. The outgoing letter is signed with the digital signature of the authorized person (the same certificate as for payment orders). Without a valid certificate sending is impossible. Can files be attached to the letter? Yes — contracts, invoices, invoices, acts through the attached files mechanism (paperclip). They go to the bank together with the letter. How does the letter differ from a transfer application or a payment order? A payment order is an instruction to write off money with the entry Dr 3310 — Cr 1030. A letter is free text without any movement of money: confirmations, requests, clarifications. Where can I see whether the letter reached the bank? In the "State" field and in the exchange protocol: "Sent" → "Delivered" → "Reply received". Update statuses with the "Update statuses" button. How do I read the bank's reply? The reply arrives as an incoming letter and is linked to your outgoing one. Find it in the "Letters to bank" journal (direction "Incoming") after updating the statuses. Does the document work without DirectBank, via an ordinary client-bank? No. This document is part of the direct exchange technology. If the bank is connected only through file uploads (1C-exchange txt), correspondence is conducted in the bank-client itself. Does the letter have VAT, amounts, rates? No. It is not a tax or primary document, so no VAT rate (in the RK, from 2026 — 16%), no amounts, no ESF/SNT arise here. All tax obligations are recorded in the corresponding sales and receipt documents, not in the letter. Can a sent letter be deleted? A sent and delivered letter should not be deleted — it has already gone to the bank and serves as proof of the correspondence. It makes sense to mark for deletion only drafts that were never sent. Who is considered the sender of the letter? The organization from the header and the owner of the digital signature certificate with which the letter is signed. The bank matches the sender by the bank account specified in the document. 10. Related documents - Based on / in conjunction with: "Payment order (outgoing)", "Bank statement (write-off)" — letters most often accompany a specific payment (confirmation, follow-up delivery of documents, currency control). - Prerequisite settings: the "Bank account" card with 1С:DirectBank enabled; "Electronic signature and encryption settings". - What's nearby in the section: "Application for currency conversion/transfer", "Statement request", the "Exchange with bank" journal — all of them use the same DirectBank channel. - Incoming letters from the bank — recorded by the same document with the direction "Incoming" and filed with the outgoing request. How to find out your release Help → About the program. The window shows the platform version "1С:Enterprise 8.3" and the configuration version. This guide is prepared for "Accounting for Kazakhstan", edition 3.0, release 3.0.74.2. In newer releases the layout of the exchange buttons may differ slightly, but the principle of working with the letter is preserved. The material is prepared for release 3.0.74.2 of the "Accounting for Kazakhstan" configuration (edition 3.0). --- _BuhGPT — ИИ-помощник для бухгалтеров Казахстана: https://buhgpt.kz_