---
title: "What to do if the 1C information database freezes"
country: KZ
lang: en
author: Сапа Т.И. (https://buhgpt.kz/authors/sapa-ti)
date: 2026-09-23
canonical: https://buhgpt.kz/suraqtar/chto-delat-esli-zavisaet-informacionnaya-baza-1s-en
source: BuhGPT
---

# What to do if the 1C information database freezes

> **TL;DR:** Direct answer: to eliminate the freezing of the infobase, you need to clear the cache. If you are working through 1C:Fresh, also check your internet connection speed and clear your browser cache. How to do it If you are working in the regular installed version of 1C: Clear the

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Direct answer: to eliminate the freezing of the infobase, you need to clear the cache. If you are working through 1C:Fresh, also check your internet connection speed and clear your browser cache.

How to do it

If you are working in the regular installed version of 1C:

Clear the infobase cache — this resolves most issues with the program freezing and lagging.

If you are working through 1C:Fresh (in a browser):

1. Check your internet connection speed — freezing is often related to an unstable or slow connection, since all work is done over the network.

2. Also clear the cache of the browser in which 1C:Fresh is open — accumulated temporary browser files can also cause slowdowns and freezing.

After these steps, the program's performance usually returns to normal.

Frequently Asked Questions

How do I know whether I'm working in the regular 1C or in 1C:Fresh?

1C:Fresh opens in a browser via a link, like a regular website. If you launch the program via a desktop shortcut or a separate application, it is the classic installed version.

Do I need to clear the cache regularly to avoid future freezing?

Periodically clearing the cache (both of the database itself and of the browser when working with Fresh) is a good preventive measure that reduces the risk of the problem recurring.

What should I do if the freezing continues after clearing the cache?

In this case, it is worth seeking more detailed diagnostics — the cause may no longer be the cache, but other factors.

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