--- title: "Cash Register Receipt in Kazakhstan in 2026: Returns and Data Corrections" country: KZ lang: en author: Сапа Т.И. (https://buhgpt.kz/authors/sapa-ti) date: 2026-10-15 canonical: https://buhgpt.kz/suraqtar/chek-kkm-v-kazahstane-v-2026-godu-vozvrat-i-ispravlenie-d-en source: BuhGPT --- # Cash Register Receipt in Kazakhstan in 2026: Returns and Data Corrections > **TL;DR:** What Is a Cash Register Receipt and Why It Should Be Checked A cash register receipt is a document generated by the cash register system when a payment is registered. The accountant must ensure not only that the receipt has been issued to the customer, but also that the record --- What Is a Cash Register Receipt and Why It Should Be Checked A cash register receipt is a document generated by the cash register system when a payment is registered. The accountant must ensure not only that the receipt has been issued to the customer, but also that the recorded transaction is correct: the transaction type, payment method, item description, quantity, price, and other entered data. If an error is discovered after the receipt has been issued or the customer returns the goods, further actions should take into account the actual substance of the transaction and the capabilities of the cash register being used. The procedure for refunding or correcting a cash register receipt, the list of its mandatory details, correction deadlines, and liability for violations are not regulated by the cited articles of the Tax Code of the Republic of Kazakhstan. These articles concern corrected invoices, separate tax refunds, subsoil users’ expenses, and the preservation of investment project conditions. Therefore, the rules for correcting an invoice cannot automatically be applied to a cash register receipt. Two situations must be distinguished in practice: - the customer actually returns the goods or cancels the purchase; - the goods remain with the customer, but an error is found in the original receipt. This distinction is fundamental: returning goods and correcting erroneous data have different economic meanings. Before processing the transaction, the accountant should determine what actually occurred, reconcile the receipt with the payment and sales documents, and then select the scenario provided by the cash register system. Cash Register Receipt Refund: How to Preserve the Link to the Sale When processing a return, first find the original cash register receipt and reconcile it with the sale. Check the goods, amount, payment method, organization, cash register, and other available information. If records are maintained in 1C, the related return document should be created from the original receipt when this procedure is supported by the configuration and cash register equipment settings being used. In the software scenario under consideration, the following control applies to the “Cash Register Receipt Return” document: “A return receipt may only be entered based on a cash register receipt.” This message describes the method for creating a document in a particular accounting system and is not an independent requirement of the Tax Code of the Republic of Kazakhstan. The program requires the original receipt on the basis of which the return is processed. Linking the documents makes it possible to match the return to the original sale and verify the transferred data. The practical procedure may be as follows: - Find the original cash register receipt in the information database. - Make sure that the selected receipt relates to the specific sale for which the return is being processed. - Create the return document based on the original receipt using the command provided by the program. - Check the transferred information, the returned items, their quantity, and the amount. - Reconcile the cash register transaction with the accounting documents and the actual movement of funds. - Retain the documents prepared in connection with the return in accordance with the procedure adopted by the organization. If the original receipt cannot be found, the creation of a separate return document may fail the program’s validation. In this situation, determine the information database and cash register shift in which the original sale was registered, and also check the organization, cash register, and data exchange results. Once the link has been restored, the return should be generated from the original document found. 1C Error When Creating a Return Receipt The message “A return receipt may only be entered based on a cash register receipt” means that the program did not receive a valid source document for the return. It may appear if the user used ordinary copying, opened a new document manually, or the link to the original receipt was not transferred during data exchange. If the message appears, check the following in sequence: - whether the original “Cash Register Receipt” document is open; - whether the return is being created using the command for entry based on the original receipt; - whether ordinary copying was used instead of creating a linked document; - whether the available reference to the original receipt has been completed in the document; - whether the original receipt and return relate to the correct organization and cash register; - whether the link between the documents was preserved after migration or data exchange. Manually changing the details or program code does not eliminate the cause of the error. If the document is recorded without a valid link to the original sale, it will be more difficult for the accountant to reconcile the cash register data, the return of goods, and the movement of funds. If the standard command does not work, record the error message, the configuration version, and the sequence of actions for the specialist supporting the accounting system. Changing a Cash Register Receipt: What to Do If There Is an Error The query “changing a cash register receipt” may refer to various errors: an incorrectly selected item, quantity, price, payment method, or other information. First determine whether the error affects the registered payment or only the data in the accounting document. The sequence of actions in the cash register and accounting systems depends on this. A posted receipt should not be edited arbitrarily. The accountant’s working sequence may be as follows: - record which information in the original receipt was entered incorrectly; - reconcile the receipt with the actual payment, sale, and source documents; - determine the method available in the cash register being used to correct the transaction; - perform the corrective action while specifying the original payment transaction if the system supports such a link; - check the final data in the cash register system and accounting records. If the error is discovered later, also reconcile the dates and reporting periods in which the original and corrective transactions were recorded. The technical procedure depends on the type of cash register, the accounting program configuration, the configured data exchange, and the nature of the error. A request to an accounting system specialist should include specific information: which receipt was issued, what was entered incorrectly, what transaction actually occurred, and at what stage the program message appears. Cash Register Rules Effective in 2026 From 1 January 2026, the new Rules for the Use of Cash Registers, approved by Order No. 626 of the Minister of Finance of the Republic of Kazakhstan dated 24 October 2025, apply. Among other things, they regulate the contents of receipts and return transactions. According to paragraph 30 of the Rules, a cash payment refund is processed in accordance with the technical requirements of the cash register manufacturer, provided that the relevant original control receipt and other prescribed documents are available. Therefore, it would be incomplete to state that the return procedure is determined solely by the capabilities of the accounting program. Frequently Asked Questions Can a return receipt be created in 1C as a separate document? — In the software scenario under consideration, the return document is created based on the original cash register receipt. Open the original receipt and use the provided return creation command. Why does 1C not allow a receipt to be copied for processing a return? — When ordinary copying is used, the program may not receive the reference to the original cash register receipt. Use entry based on the original document and check the linked document details. What should be done if the original cash register receipt cannot be found? — Check the organization, cash register, period, information database, cash register shift, and data exchange results. To process a linked return in the scenario under consideration, the program requires the original document. Are refunding a receipt and changing a receipt the same thing? — No. A refund is a reversal transaction in relation to the original sale, while a correction is made because of a data error. The action is selected based on the actual situation and the available functions of the cash register system. Can the software validation of the source document be removed manually? — Changing the software control may break the link between the documents. First check the method used to create the return, the details of the original receipt, and the data exchange. If the error persists, provide the specialist with an exact description of the actions and the program message. Sources - A return receipt may only be entered based on a cash register receipt - Order No. 626 of the Minister of Finance of the Republic of Kazakhstan dated 24 October 2025 — Rules for the Use of Cash Registers - Clarification by the State Revenue Committee on the new cash register receipt rules from 2026 - 1C instructions: creating a return receipt --- _BuhGPT — ИИ-помощник для бухгалтеров Казахстана: https://buhgpt.kz_